Co-Managed: Addressing Unmanaged Computers at the Help Desk (ETS Internal)

This article is for the use of USNH Help Desk staff members to remediate any client endpoints that are un-managed or are missing Configuration Manager (ConfigMgr) from their configuration. SCCM stands for Microsoft's "System Center Configuration Manager." These instructions apply to USNH-owned devices which should be Domain Joined (Hybrid devices).

Summary

This article is for the use of USNH Help Desk staff members to remediate any client endpoints that are un-managed or are missing Configuration Manager (ConfigMgr) from their configuration. SCCM stands for Microsoft's "System Center Configuration Manager."

 

Initial Checklist

Step 1 - Search for the device in Intune, if you see “Co-Managed” then SCCM is still relevant to this device.

• See instructions in Intune: Checking Device Enrollment (ETS Internal)

Step 2 - Select the device and review the last check-in time with Intune.

Step 3 - Scroll down if necessary and ensure the Intune managed workloads are there.

 

Ticket information

• Tickets will be opened for this activity in the same manner and under the same guidelines as established by the Help Desk.
• Below you will find the three Scenarios we are likely to see and steps for determining actions.
• The following instructions are for Hybrid-joined devices.

 

Scenario 1: Completely unmanaged device, not in AD

Action Steps for HD

Step 1 - Assist user to join computer to AD.  

Step 2 - Assist the user in installing the SCCM client. 

• See steps outlined in the Co-Managed: SCCM Client Installation & Troubleshooting (ETS Internal) 

Issue Resolution

• If the device can’t join the domain, refer to Computer and Device Support.

 

Scenario 2: Managed device in AD, but “fallen out" of compliance likely due to being off network for a long period of time

Action Steps for HD

Step 1 - Assist user to remove computer from AD.  

Step 2 - Reboot. 

Step 3 - Join to AD.  

Step 4 - Check on the status of the Configuration Manager agent State in Intune. 

• If the Configuration Agent Management state is Healthy, then you are finished
• If the Configuration Agent Management state is not Healthy, reinstall the SCCM client.
  • See steps outlined in the Co-Managed: SCCM Client Installation & Troubleshooting (ETS Internal) 

Issue Resolution

• If the device can’t join the domain, refer to Computer and Device Support.

 

Scenario 3: Managed device in AD, but no SCCM client is installed

Action Step for HD

Step 1 - Assist user by manually installing SCCM Client (Configuration Manager).  

• See steps outlined in the Co-Managed: SCCM Client Installation & Troubleshooting (ETS Internal) 

Issue Resolution

• If SCCM Client install fails, refer to Computer and Device Support.

 

Scenario 4: User indicates it is a Personal Device

Action Step for HD

• Personal devices should not be tied to USNH management.  

Issue Resolution

• Please contact your team lead to discuss next steps to verify whether the device is personal or managed. 

 

Further Readings

Device Management: Frequently Asked Questions (FAQ)

Intune: Checking Device Enrollment (ETS Internal)

Co-Managed: SCCM Client Installation & Troubleshooting (ETS Internal) 

 

Need additional help?

If you have questions or need additional help with these topics, please reach out to your Team Lead or supervisor for assistance.