Body
This Sample article shows what you will import if you use the "How-To Article" Template in the "ET&S Articles" section of the Templates drop down. Everything between the heavy lines is the contents of the template.
Summary
<What, Who, Why? - summarize in one or two sentences the purpose of this article -- what service/software/app it covers, who the content applies to (e.g. students, employees, all windows users, parents, campus visitors, etc.), and why they might need/want to read this article.
You can also copy this Summary statement into the stand-alone "Summary" field (found below on a New article, on the "Settings" tab of an existing article), up to 500 characters only in that separate field. >
How-To
Task: A description of the task that your users are looking to accomplish.
<Note: Insert Screenshots (if applicable). Optional - create anchor links for quick navigating.>
Instructions
Step 1 -
Step 2 -
Step 3 -
Outcome
<What users can expect to happen after completing the steps in the how-to knowledge base article.>
Further Readings <(optional) - remove if not needed>
<insert link to other local KB articles for reference.>
<insert link to other local KB articles for reference.>
<insert link to other local KB articles for reference.>
<insert link to other specific EXTERNAL articles if appropriate.>
Need additional help?
<enter additional forms or information here on how to get more help. For example:>
Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request. For password issues you must call or visit the Help Desk in person.
<Tags: Business Applications, Audience [Remove this line and insert the Tags in the section below (for new articles) or on Settings tab (for existing articles).]>
TAGS must be added in the section below (for new articles) or on the Settings tab (for existing articles) to aid with searchability and wayfinding. They must be single words (TDx does not allow for complex tagging) or words separated by hyphens.