Manually Adding PaperCut Queues to Managed Windows Devices (ETS Internal)

This article has instructions to manually add PaperCut queues to a managed Windows device. Reasons this may be necessary include
- adding a direct queue with a custom configuration or drivers,
- if the automatically added “follow me” queues have been removed from the endpoint, or
- if the “follow me” queues were not added automatically in the first place.

Summary

This article has instructions to manually add PaperCut queues to a managed Windows device. Reasons this may be necessary include 

• adding a direct queue with a custom configuration or drivers, 
• if the automatically added "follow me" queues have been removed from the endpoint, or 
• if the “follow me” queues were not added automatically in the first place. 

Unlike the automatic installation through InTune, this method may require administrative privileges if the necessary drivers have not been preinstalled which may require assistance from a Client Services technician. These instructions are only for managed devices; for unmanaged devices, use PaperCut Mobility print instead of this method.

 

How-To

Before you begin

• If you are on-campus, make sure you are connected to Eduroam (or wired Ethernet)
• If you are off-campus, make sure you are connected to the VPN
• Make sure you are logged into your institutional account that you intend to print from on the device

 

How-To

Instructions

Step 1 - Go to "Settings", "Bluetooth & devices", then "Printers & Scanners".

Step 2 - Choose the "Add Device" button.

Step 3 - After a brief pause, choose the "Add Manually" link 

 

Step 4 - Choose "Select a shared printer by name" and type or paste the staff "follow me" queues per campus:

• KSC
  • \\kscap-pm04.keene.edu\B&W_KSC
  • \\kscap-pm04.keene.edu\Color_KSC
     
• PSU
  • \\pwp-printers-01.plymouth.edu\PSU_BW_EMPLOYEE
  • \\pwp-printers-01.plymouth.edu\PSU_COLOR_EMPLOYEE
     
• UNH & USNH System Office
  • \\uwp-pcutprnt-01.unh.edu\UNH_BW_EMPLOYEE
  • \\uwp-pcutprnt-01.unh.edu\UNH_COLOR_EMPLOYEE

Note: Queues are in the form of \\server.campus.edu\queue-name . To add a custom queue, type the name of the custom queue after the campus server address.  Windows attempts to autocomplete the name when possible.

Step 5 - Choose "Next".

 

Step 6 - Windows will display a progress bar as it connects to the queue. At this point you may be asked for administrative privileges to install the print driver if it is not installed on your system.

Step 7 - When the connection is successful you will receive confirmation the queue has been added. Choose "Next" to continue.

Step 8 (Optional​​​​​) - Print a test page to confirm the queue is operational.

Step 9 - Choose "Finish" to complete the installation.

Note: you can only add one queue at a time. Repeat steps 3-9 for each queue you wish to add.

 

Outcome

When the installation is complete, the queue(s) you specified will be available on the device.

 

Further Readings

Manually Adding PaperCut Queues to Managed MacOS Devices (ETS Internal)

Central Printing - public facing articles

 

Need additional help?

If you have questions or need additional help with these topics, please reach out to your Team Lead or supervisor for assistance.