PaperCut Print: Mobility Print - Printing from a Personal Device (or some UNH-managed MacOS computers)

Summary

This article has instructions to set up and use PaperCut's Mobility Print on your personal devices or computers. After you set up Mobility Print on a device, then you can print to PaperCut printers from that device. Set up Mobility Print on each personal device from which you want to print.

Mobility Print is also an alternative for UNH-managed MacOS computers where you log into the computer with a local account name (like John Doe) that does not match your USNH username (like jbd2519). Installing Mobility Print on institutionally managed devices requires administrative access which may require assistance from a Client Services Desktop Support technician.

Mobility Print supports the following operating systems:

  • Windows
  • MacOS
  • Apple iOS
  • Android
  • ChromeOS

 

How-To

Task: Set up the Follow-Me Printers using PaperCut's Mobility Print on your personal device or computer (or some UNH-managed MacOS computers)

Before you begin

  • If you are on-campus, make sure you are connected to Eduroam (wireless) or Ethernet (wired).
  • If you are off-campus, make sure you are connected to the VPN.

If you are on a USNH-owned MacOS computer, please first see the instructions below to prepare for Mobility Print BEFORE you try to follow these steps. PSU-owned and KSC-owned MacOS computers do not require Mobility Print because they are already configured correctly to use instructions for Printing from a Managed Computer - MacOS.

Instructions

Step 1 - Download the Mobility Print client from the appropriate campus location:

The download page attempts to detect your operating system (box 1 in image below). If the operating system is correct, choose the Download button (box 2).

If your operating system (OS) is not detected correctly, click on the correct OS for your device from the links at the bottom of the download screen (box 3).

Uploaded Image (Thumbnail)Click for full-size image

 

Step 2 - Follow the on-screen installation instructions provided for your operating system.

Step 3 - When the installation is complete, the corresponding campus Follow-Me printers will be available on your device.

  • KSC
    • B&W_KSC
    • Color_KSC
  • PSU
    • PSU_BW_EMPLOYEE
    • PSU_COLOR_EMPLOYEE
  • UNH
    • UNH_BW_EMPLOYEE
    • UNH_COLOR_EMPLOYEE
  • USNH System Office
    • UNH_BW_EMPLOYEE
    • UNH_COLOR_EMPLOYEE

Step 4 - You can now print to one of the Follow-Me printers as you normally would print on your device. See detailed instructions for how to print from MacOS or from Windows.

Important: Each time you print, your device will ask you for a username and password. Erase anything already in the boxes (such as your name), and type your USNH username ONLY, NOT username@usnh.edu (e.g. jbd2519, NOT jbd2519@usnh.edu) and USNH password. Your operating system may have the option to save this information after the first time, to make it easier to print.

Step 5 - After you send your document to one of the Follow-Me printers, you can go to a PaperCut Xerox printer and release your print job using the posted QR code, using the printer control panel (tap-to-release), or through a web browser.

 

Outcome

You have set up the Follow-Me Printers using PaperCut's Mobility Print on your personal device or computer. You are able to print to PaperCut printers on campus.

 

Task: To prepare for Mobility Print on a UNH-owned MacOS computer

Instructions

Part A: Check if your computer's Home Folder name matches your USNH username

Step 1 -  Open the Finder application

Step 2 - Click on the "Go" menu in the top bar

Step 3 - Select the "Home" folder

Step 4 - Compare your Home Folder name to your USNH username (like jbd2519)

  • IF your Home Folder name is the SAME as your USNH username, then follow the instructions in our article on PaperCut Print: Printing from a Managed Computer - MacOS
  • IF your Home Folder name is DIFFERENT from your USNH username, then continue with the steps in Part B below

 

Part B: Remove conflicting printer settings from UNH-managed MacOS computer

Step 5 - Click on the Apple Menu in the upper left

Step 6 - Open System Settings then Printers & Scanners (note that the exact terminology and layout may vary depending on the version of MacOS on the computer)

Step 7 - Click the lock symbol in the lower left to allow changes to these settings.

Note: If you do not see the lock or if it won't let you click it, then you will not be able to complete this process on your own. Please reach out to a Client Services Desktop Support technician or visit one of our campus operating locations with your computer for assistance.

Step 8 - Select (highlight) UNH_BW_EMPLOYEE in the printer list

Step 9 - Click Minus (-) in the lower left to remove this printer setting

Step 10 - Select (highlight) UNH_COLOR_EMPLOYEE in the list and click Minus (-) to remove this printer setting as well

Step 11 - Close the System Settings window

Step 12 - Continue to Set up Mobility Print using the instructions in the Task above.

 

Outcome

You have removed the conflicting printer settings for the UNH_BW_EMPLOYEE and UNH_COLOR_EMPLOYEE printers on your UNH-managed MacOS computer.  You may now continue to Set up Mobility Print using the instructions in the Task above.

If you are not able to complete these steps, please reach out to a Client Services Desktop Support technician or visit one of our campus operating locations with your computer for assistance.

 

Further Readings

PaperCut Print: Resources

Print to one of the Follow-Me printers - MacOS

Print to one of the Follow-Me printers - Windows

PaperCut Print: Printing from a Managed Computer - MacOS

GlobalProtect VPN: General Information and Resources

 

Need additional help?

Use the “Request Printer Help” button on the Central Printing Service page to submit a support request with as much detail as possible, or contact the Technology Help Desk team on your local campus. For password issues you must call or visit the Help Desk in person.

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