Canvas Extend: FAQ for students

Summary

 This article provides frequently asked questions by students accessing Canvas Extend.

Questions

Q1 - What to do if you forget your Canvas password?   

Q2 - What to do if you have technical issues accessing the Canvas course? 

Q3 - Which browser does Canvas support? 

Q4 - Where can I get help understanding how to use Canvas Extend?

Q5 - If you are having issues that are related to the course, contact the instructor. 

Q6 - If you are unable to resolve your issue using the strategies above 

Q7 - How do I access the Canvas course? 

Answers

A1 - What to do if you forget your Canvas password? 

Go to the Canvas login page and click on "Forgot Password?" and follow the instructions to reset it.

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A2 - What to do if you have technical issues accessing the Canvas course?

See the bulleted list below for various options;

• Check your Internet connection
• Close browser tabs
• Try a different browser (Chrome, Firefox, Safari or Edge)
• Clear your browser cache.   For additional instructions,  search the Internet for instructions for your browser.  i.e.: " How do I clear my Chrome browser cache?"

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A3 - Which browser does Canvas support?

Check out the requirements listed on this Canvas help guide. "What are the browser and computer requirements for Canvas courses?"

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A4 - Where can I get help understanding how to use Canvas Extend?

• Use the self-help Canvas Guides to view step-by-step instructions.  https://community.canvaslms.com/t5/Canvas-Student/ct-p/canvas_student
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Question 5 text  If you are having issues that are related to the course content, contact the instructor.

• For non-urgent questions, email the instructor using the Canvas Inbox on your dashboard.  This sends an email to the instructor who will respond to your email.
• Back to Questions

A6 - If you are unable to resolve your issue using the strategies above

• Contact USNH IT Technical Assistance by submitting a ticket using the request form. Canvas Extend Request Form
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A7 - If you are unable to resolve your issue using the strategies above

• Check out this Kb article about how to access Canvas courses. How to access Canvas courses kb article
• Back to Questions

Further Readings

Canvas Student Guide website 

Need additional help?

Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request.  For password issues you must call or visit the Help Desk in person.