Canvas Extend USNH: Introductory Information and Common FAQs

This is an introductory article for those looking at finding out more about managing Canvas Extend and includes common FAQs.

Summary

This is an introductory article for those looking at finding out more about managing Canvas Extend and includes common FAQs. 

 

General Information

As you get started in Canvas Extend, we have some FAQs you’ll likely have as the teacher and/or administrator of your courses. If there is a question we have not answered here, please submit a Canvas Extend Service Request.

Questions

Q1 - How many users would it require to have Application Administrators import in Canvas Extend?  

Q2 - How do I deprovision users?  

Q3 - For the pro-rated payment due on startup with Canvas Extend who do I contact? 

Q4 - Who checks the Canvas Extend payments on an annual basis? 

Q5 - Are individual students charged for Canvas Extend? 

Q6 - How do you know if my Canvas Extend course is active or inactive?  

Q7 - Should I remove both USNH and external users for cleanup/maintenance purposes once my course is complete?  

Q8 - How do I keep track of my Canvas Extend users/students?

 

Answers

 

A1 - How many users would it require to have Application Administrators import in Canvas Extend?  

If you have 100+ users of the course and you would like assistance importing, please reach out to Application Administrators using the Canvas Extend Service Request - otherwise please refer to our Knowledge Base article- Canvas Extend USNH: Adding & Managing Users in a Course.  

FYI - There are several groups that use Canvas Extend and some of those groups have their own registration/import process, so make sure before you proceed with any requests you refer to your departmental documentation on Canvas Extend.  

Please make sure to format a spreadsheet correctly following the guidance in the attached article and the guidance of our Application Administration team. You will not be able to edit the names or emails of users entered incorrectly.  

As noted in Canvas Extend USNH: Adding & Managing Users in a Course article

• For non-USNH students use the email address they previously provided to you and used for creating their Canvas Extend USNH account. For non-USNH users you also need to enter their Name when you add them to the course.   

• For USNH-affiliated users, use their USNH campus email address in the form of username@campus.edu,  e.g. jbd2519@unh.edu or jbd2519@plymouth.edu. The USNH user's name is already associated to their USNH campus email address and so should display automatically. 

If you have admins help import these users, you’ll likely need assistance in deprovisioning users and will have to follow a similar process, as you cannot mark these users as active or inactive.  

Back to Questions

 

A2 - How do I deprovision users? 

If you have enrolled your users manually or yourself, we recommend removing users from the course following the instructions in our Knowledge Base article  

Canvas Extend USNH: Adding & Managing Users in a Course article 

Back to Questions

 

A3 - For the pro-rated payment due on startup with Canvas Extend who do I contact?  

For this please contact our CIO Admins at cio.admins@unh.edu. 

Back to Questions

 

A4 - Who checks the Canvas Extend payments on an annual basis?  

Our CIO admins will reach out at the beginning of the fiscal year asking for estimate and funding info to be charged. They will reach out again close to the end of fiscal year for numbers to do reconciliation. 

Back to Questions

 

A5 - Are individual students charged for Canvas Extend? 

Individual non-USNH students are not charged directly for Canvas Extend; this must be covered by your department.  

Back to Questions

 

A6 - How do you know if my Canvas Extend course is active or inactive?  

Our Application Administration team does audit courses on a yearly basis to see if there is any activity still and will close them if there is no activity, they will reach out to the identified teachers in the courses as part of this annual process.  

Back to Questions

Q7 - Should I remove both USNH and external users for cleanup/maintenance purposes once my course is complete?  

We do recommend doing so to generally clean up the course content.  

Q8 - How do I keep track of my Canvas Extend users/students?

Users/students are tracked using the methods of your choice, you should be tracking in a spreadsheet or something outside of Canvas Extend. You can use New Analytics in Canvas for verification. New Analytics will give you a baseline on the course members but doesn't show when users are removed. If you don’t see New Analytics in your Course Navigation, and you would like to use it please reference our article Canvas: Managing the Course Menu -  for reference on how to make changes to course navigation. You can read more about New Analytics in our Knowledge Base article - Canvas (myCourses): New Analytics – Instructor. 

Further Readings

Canvas Extend Service Request

Canvas Extend USNH: Adding & Managing Users in a Course

Canvas: Managing the Course Menu

Canvas (myCourses): New Analytics – Instructor

Need additional help?

Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request.  For password issues you must call or visit the Help Desk in person.