UNH SIS: Banner Student Account FAQ

Frequently asked questions related to UNH Banner Student (PROD) accounts.

 Summary

This article provides answers to a few frequently asked questions about UNH Banner Student Account.

 

Questions

Q1 - What is a Banner Student Account? 

Q2 - Who Can Get a Banner Student Account? 

Q3 - How Can I Apply for an Account? 

Q4 - How Do I Access Banner Student Once I Have an Account? 

Q5 - How Do I Change My Password? 

Q6 - What if I Forget My Password? 

Q7 - What are the System Requirements for Using Banner?

Q8 - Where Can I Get Training?

Q9 - How Do I Get a Banner Student Account Disabled?

Q10 - Where Can I Find More Information or Answers?

 

Answers

 

A1 - What is a Banner Student Account?

• Banner Student is the student information system for all University of New Hampshire campuses.
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A2 - Who Can Get a Banner Student Account?

• Access to student information at the University of New Hampshire is limited to appropriate officials as designated by the chief executive officer of each institution of the University System. The criteria for determining such official individuals shall be their need to have access to information related to personal and academic advising or counseling; academic standing and course registrations; health and welfare of the student and/or other person; financial need and/or awards; and matters related to the student's status within the institution (e.g. class standing, residency, etc.).
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A3 - How Can I Apply for an Account?

• Banner Student accounts can be requested through the Accounts Management System:

1. Login to the Accounts Management System (Note: Do Not Use Internet Explorer) 
2. Click on the Green Ask/Edit Access for Existing User button.
3. Select either myself or someone else for the Request option
4. Click on the check box next to Banner Student.
5. Click on any other tools that will be needed (such as Workflow, AppEx, or AppMan) and click Next
6. Select the Request type, New or Modify, and the intended use for the account. 
7. Fill out the Access Area(s) information and any additional details. If multiple services are requested, you will need to fill out this information for each.
8. Click Submit Request

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A4 - How Do I Access Banner Student Once I Have an Account?

• You can access the application as follows:

1. Log into the VPN.  For more information see: GlobalProtect VPN: General Information and Resources
2. Go to the USNH Gateway  
3. Under "Production Systems", expand "Banner Student" then select "UNH Student Prod"
4. Login with your USNH username@usnh.edu and password
5. Verify your login with multi-factor authentication (MFA) - required daily

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A5 - How Do I Change My Password?

• You can login to Banner Student with your USNH Password. Refer to the article on Changing Your Password for further instructions.
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A6 - What if I Forget My Password?

• Refer to the article on Resetting Your Password for instructions.
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A7 - What are the System Requirements for Using Banner?

• Banner Student can run on any modern browser, this includes Firefox, Chrome, Safari, and Edge. Chrome is the recommended browser. 
• For related products, please view the Web Application Support Matrix.
• Note for Xtender users: Xtender users who need to scan, annotate, or print documents will need to continue using Internet Explorer until Xtender is upgraded for Banner Student. The Xtender upgrade is currently scheduled for late summer 2019. If this causes significant difficulty for your office, please contact the Document Management Group to discuss possible options.
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A8 - Where Can I Get Training?

• ET&S does not offer training for Banner products. Each department is asked to train new employees.
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A9 - How Do I Get a Banner Student Account Disabled?

• The Human Resources employee termination process is directly related to disabling of computer accounts. On an employee's termination date his or her Banner Student account will be automatically disabled. If you want an account disabled prior to an employee leaving the University, please contact the Technology Help Desk.
• More information on the deactivation of computer accounts.
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A10 - Where Can I Find More Information or Answers?

• If you have any Banner SIS technical questions, you can complete a Business Applications Support Form.
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Further Readings

USNH Accounts: Employee Account Deactivation

GlobalProtect VPN: General Information and Resources

MyAccount: Changing Your Password

MyAccount: Resetting Your Password

 

Need additional help?

Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request.  For password issues you must call or visit the Help Desk in person.  

If you have any Banner SIS technical questions, you can complete a Business Applications Support Form.