USNH utilizes user roles to provision the basic services that are applicable to most users. This article provides a high-level overview of the user roles and types commonly found in IIQ.

This article provides information for Help Desk and Desktop technicians regarding the secured account process, both how accounts can be secured and how to assist a customer to recover their account access when the account has been secured.  The Client Services part of this process takes place in the Help Desk IIQ system.

This article explains what a yellow flag on a customer's identity record in IIQ means and what technicians are responsible for doing if they see suspicious activity for that customer. This article is for USNH Client Services (Help Desk) Technicians and Collegis Technicians working in partnership with the USNH Help Desk.

USNH is in the process of transitioning from Banner to Workday. Roles and jobs are handled differently in Workday. As a result, some new roles will appear in IIQ, along with some new informational buttons and datasources. This article covers the changes coming with the transition to Workday.

This article has instructions for how to use the ID Proofing tool in IIQ to verify a customer's identity. Audience is tier 1 support staff at USNH and Collegis.

This article has information about IIQ provisioning for High School students taking VLACS online courses through UNH CPSO and for VLACS faculty teaching the courses.

This article has instructions for Help Desk technicians to assist a customer when they did not receive their Account Claiming email when it first went out. The customer may have missed the email, it may have gone to spam, or they may not have access to the personal email address on file in their IIQ record.

This article has dates for the coming R30/R44 processing for each campus, including IIQ notification and conversion dates.  See full details of the process in related section on Student Off-boarding and R30/R44 processing.

This article provides information on viewing user identity records using the Help Desk Interface in Sailpoint Identity IQ (IIQ).  This article is meant to guide ET&S Help Desk & Desktop staff and student workers through the screens. As of June 2023, Help Desk & Desktop workers will be using IIQ for identity verification.

This article provides information on searching for identity records using the Help Desk Interface in Sailpoint Identity IQ (IIQ).  This article is meant to assist ET&S Help Desk & Desktop staff and student workers through the search process.