This article describes how to create a new Knowledge Base (KB) article from the Description and update Comment of an existing TeamDynamix (TDx) ticket. This is useful when a support group begins to see tickets for the same topic that needs to be added to the KB.  This process allows for a starting place to then develop a full-fledged KB article. These instructions are for people who have permission to create KB articles.

This article explains how to archive an article in the TeamDynamix (TDx) Knowledge Base (KB) and how to designate a "replacement article" in case people follow a link to the archived article. These instructions are for people with permission to archive articles in the USNH TeamDynamix system.

This Style Guide provides a list of items to check in knowledge base articles.  Confirm these items every time you review or create an article. This article is for anyone reviewing or writing articles in the TeamDynamix (TDx) Knowledge Base (KB).

This article explains how to add a New Article in the TeamDynamix (TDx) Knowledge Base (KB), for people with permission to do so in the USNH TeamDynamix system.

This article explains how to review customer feedback on articles in the TDx Knowledge Base.  Audience: KB workers.

Provides information about the toolbars in the TeamDynamix (TDx) Knowledge Base (KB) Editor.  This article is intended for KB editors.

This article explains how to replace hard-coded fonts and sizes with the default font and size when editing knowledge base articles.  This article is for anyone editing articles in the TeamDynamix (TDx) Knowledge Base (KB).

Pasting images directly into the KB makes them appear small and they do not keep their crisp image when resizing. This article explains how to avoid this problem.

This article provides instructions for embedding videos in the TeamDynamix (TDx) Knowledge Base (KB) Editor. This article is intended for KB editors.