Frequently asked questions for TeamDynamix technicians, service specialists, and other back end users.

Whether a customer emails, chats, calls, or walks in, it is good practice to always create a ticket in TeamDynamix. This article explains why and how.
This article also contains a video eplanation.

This article explains what ticket response templates are, how to use them, and how to request new ones. This article is for support technician users of TeamDynamix ticketing applications.

An explanation of Service Level Agreements (SLAs) in the TeamDynamix ESM application