This article explains what ticket response templates are, how to use them, and how to request new ones. This article is for support technician users of TeamDynamix ticketing applications.

This article links to introductory information on working with ticket templates in TeamDynamix

Whether a customer emails, chats, calls, or walks in, it is good practice to always create a ticket in TeamDynamix. This article explains why and how.
This article also contains a video eplanation.

How to move a TeamDynamix ticket to a separate ticketing application.

This article explains which ticket status to select in a ticket to properly reflect its current status.