This article links to introductory information on working with ticket templates in TeamDynamix

How to move a TeamDynamix ticket to a separate ticketing application.

Whether a customer emails, chats, calls, or walks in, it is good practice to always create a ticket in TeamDynamix. This article explains why and how.
This article also contains a video eplanation.

Introductory ticketing instructions for new TeamDynamix support specialists.

Guidelines for selecting a Ticket Type. Ticket Types are used to delineate tickets for quick issues which can be resolved relatively quickly from those which require more time and involvement.  Ticket Types are required when filling out forms, but may also be changed by the support provider if the nature of the nature and scope of the ticket has changed.

This article explains what ticket response templates are, how to use them, and how to request new ones. This article is for support technician users of TeamDynamix ticketing applications.

This article explains which ticket status to select in a ticket to properly reflect its current status.