This article explains which ticket status to select in a ticket to properly reflect its current status.

Whether a customer emails, chats, calls, or walks in, it is good practice to always create a ticket in TeamDynamix. This article explains why and how.
This article also contains a video eplanation.

This article links to introductory information on working with ticket templates in TeamDynamix

How to move a TeamDynamix ticket to a separate ticketing application.