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Review the following before submitting a request:

If you are trying to install software, first check to see if the software is already available to USNH-managed computers. Open Company Portal (Windows) / Self-Service (Mac) and search for the software you need. If it is listed there, then you can install it without needing Administrator privileges.

The standard for justification of access to PAM requires that you have a legitimate reason for use of elevated privileges exceeding 10 separate instances over the course of one year, on average.

If the software is not on Company Portal/Self-Service but this is a one-time request OR if you do not meet the frequency of use justification, please fill out the ET&S Service Desk web form to request assistance.

Messages quarantined as High Confidence Phishing by Microsoft have met specific conditions; whether it’s suspicious message composition commonly seen in phishing messages, inclusion of suspicious or malicious links or attachments, or even poor sender reputation. Once quarantined as High Confidence Phishing, the message must be reviewed by USNH CyberOps to ensure it presents no real threat to USNH IT Systems and the community prior to its release.

Technology Vendors who may be contracted to provide IT services to The University System of New Hampshire or USNH institutions must demonstrate compliance with applicable USNH policies and/or regulatory standards by completing a Security Assessment Review.