Client Services: List of Acronyms (ETS Internal)

Summary

A partial list of acronyms commonly used by ET&S Client Services staff and students. This list is not exhaustive and includes some terms that may be obsolete. Terms understood to be obsolete are not bolded in the following list. 

 

Content

 

  Acronym  Expanded Name
1LL    1 Leavitt Lane (UNH Durham)
ACS    Academic Computing Systems (Part of AT) (phased out)
AD    Active Directory
AAD    Azure Active Directory
ADM    Administrator Account
ADUC    Active Directory Users & Computers
AltAuth    Alternate Authentication (phased out)
AT    Academic Technology
ATL    Academic Technology Liaison (phased out)
ATSC/ITSC    Academic/Information Technology Support Center
  -- face to face support, located in Dimond Library (Durham)
ATST    Academic Technology Support and Training (was LDT)
AV    Audio Visual
BPRD    USNH Banner Finance/HR Production Database
BSC    Business Service Center (phased out)
BTS    Back to School
BTST    USNH Banner Finance/HR TEST Database (phased out)
CAS    Central Authentication Services (phased out)
CEPS    College of Engineering and Physical Sciences (UNH)
CHHS    College of Health and Human Services (UNH)
CMS    Content Management System - currently Drupal
COLA    College of Liberal Arts (UNH)
 COLSA    College of Life Sciences and Agriculture (UNH)
CORE    GSC Banner Student TEST Database (phased out)
CPS    College of Professional Studies (UNH)
  CRM    Customer/Client Relationship Management 
CS    Client Services
CWEP    Child Welfare Educational Partnership
DMG    Document Management Group
ECG    Enterprise Computing Group (phased out)
ET&S/ETS    Enterprise Technology & Services
FAMIS    Facility Asset Management Information System (phased out)
FAST    Financial & Administrative Systems Team
FERPA    Family Educational Rights & Privacy Act 
HUB    Hartman Union Building - PSU Help Desk Location
IAM     Identity & Access Management
IDM    Identity Management (phased out)
IIQ    Sailpoint Identity IQ (USNH ID Lookup Tool)
ITSEC    IT Security / Cybersecurity
JMP    Statistical Software -- provided by Academic Technology 
KSC    Keene State College
LAN    Local Area Network
LDAP    Lightweight Directory Access Protocol
LDT    Learning Design & Technology (phased out, replaced by ATST)
LMS    Learning Management System - currently Canvas/myCourses
MOU    Memorandum of Understanding
MUB    Memorial Union Building  
NOC    Network Operations Center (located in Telecom Building, 50 College Rd)
  PAC    Personal Authorization Code (Long Distance phone Code)
  PAUL   Peter T Paul College of Business and Economics (UNH Durham)
PBX    Private Branch Exchange (phone system on campus)
  PIDM    Personal Identification Master
  PML    Parker Media Lab (Dimond Library, Durham)
  PMO    Project Management Office 
  PROD    UNH Banner Student/Advancement Production Database
PSC1    Plymouth State Banner Student Prod Database
  PSSA    Password Self-Service Application / Login Help (phased out)
  PSU    Plymouth State University
  SAAUG    UNH Banner Student TEST Database
  SADA    System and Database Administrators
  SAS    Statistical Data Analysis Software -- provided by Academic Technology
  SaaS    Software as a Service delivery model
  SEED    Safe Electronic Equipment disposal
  SETI    UNH Banner Student TEST Database
  SLA    Service Level Agreement
  SLLP    GSC Banner Student Production Database (phased out)
  SPSS    Statistical Analysis & Graphing Software -- provided by Academic Technology
  SSO    Single Sign On 
SSPR    Microsoft Self-Service Password Reset
  TAM    Telecom Account Manager
  TDx    TeamDynamix ticketing and project management software
  TLT    Teaching and Learning Technologies (part of AT)
  TNO    Telecom & Network Operation (phased out)
  UNH    University of New Hampshire
  UNHL    UNH Law
  UNHM    UNH Manchester
  USNH    University System of New Hampshire
  VDI    Virtual Desktop Infrastructure (phased out)
  VM    Virtual Machine
VOIP    Voice Over-IP
  VPN    Virtual Private Network 
  WAN    Wide Area Network
WCO    WebCheckOut (resource allocation system at UNH & PSU)
  WEBI    WebIntelligence Reporting
  WISE    Web Information System for Employees (Banner HR Self Service)
  WOW    Telecom Work Order Writer (phased out)

 

 Last Updated 5/21/25

 

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