Summary

Local Administrator Password Solution (LAPS) has been enabled for the built-in JamfAdmin account on University managed Mac Laptops and Desktops. This article will guide you through retrieving that LAPS password. 

 

How-To

Instructions

Step 1 - Log in to https://usnhjamf.jamfcloud.com using your username@usnh.edu and password. 

Step 2 - Click on Computers and then Search Inventory.

 

Step 3 - Enter a computer name or serial number and click "Search".

 

Step 4 - Click on the name of the computer on the next screen.

 

 Step 5 - On the right-hand side of the inventory page, look for the "Managed Local Administrator Accounts" and click on "View accounts and passwords".

 

Step 6 - Under Managed Local Administrator Accounts, look for jamflocaladmin.

Choose that user, and click on "View"

 

The password will be displayed and active for 2 days at which time it will be rotated (changed). 

Note: To log in as a new user (jamflocaladmin) please press "Option + Enter" at the lock screen.

Outcome

A technician can now get the LAPS password for the local administrator account for a Mac laptop or desktop. 

 

Need additional help?

If you have questions or need additional help with these topics, please reach out to your Team Lead or supervisor for assistance.