Summary
This article has instructions for how to update wifi devices which connect to eduroam by a certificate, prior to a certificate change happening on Oct. 15, 2026. It includes detailed instructions for updating personal devices not managed by USNH IT and links for how to update USNH-issued devices. This ONLY applies to devices which connect via certificate - devices which connect with username and password may need to approve the new certificate, but otherwise are unaffected.
This article is for personal or non-managed devices. For USNH-managed devices, please follow the instructions in eduroam: Updating WiFi on a USNH Managed Device before October 15, 2026.
What's happening
If your device connects to eduroam using a certificate from the USNH onboarding tool, it will stop connecting on October 15, 2026 unless you update it. Updating takes about 5 minutes.
The certificate that identifies the USNH Wi-Fi servers expires on October 15 and must be renewed. Our certificate provider has changed how its certificates are issued, and devices set up with the old method will not work with the renewed server certificate. Those devices will refuse to connect, even though nothing else about them has changed.
The fix is to replace your device's old eduroam setup with the new configuration. You can update this now by running the applet at wifi.usnh.edu in your web browser - you do not need to wait until October 15.
Who needs to do this
If you were sent to this page when connecting to the network, the device you are using needs this update.
You also need to update any other device where you set up eduroam by running the onboarding tool at wifi.usnh.edu. See detailed instructions below.
View how your devices connect
Go to networking.usnh.edu/nac to see your registered devices.
- Devices with a green check mark connect with a certificate and need to be updated following the instructions below.
- Each device is separate: update every phone, tablet, and laptop you use that has a green check mark.
- Devices with an orange check mark connect with username and password and do not need to be updated at this time.
- You may see a one-time prompt to trust the renewed server certificate after October 15.
- Important: accept it ONLY if the server name is clearpass.unh.edu.
How do you update your devices that connect by certificate?
How-To
Choose how to reconnect your non-USNH, personal device(s)
Use one of these two options for each personal device that connects to eduroam. Option A can run on any wifi or mobile network, doesn't have to be on campus, and your device remains connected throughout the process. Option B starts by removing your old setup. Instructions for both are in the section for your device below.
| |
Option A: Re-run the onboarding tool |
Option B: Connect with username and password |
| How it works |
Installs a new certificate and Wi-Fi profile from wifi.usnh.edu, then connects automatically. |
You enter your USNH username@usnh.edu and password when connecting.* |
| Software needed |
The onboarding app for your device (instructions below) |
None |
| After a password change |
Keeps working |
You must enter your new password on each device |
| Best for |
Most personal devices |
Devices where the onboarding app won't install or run |
*Account format for Option B: your university username followed by @usnh.edu (like jbd2519@usnh.edu), on every campus, along with your normal university password.
Before you Begin
- You can start from eduroam. The onboarding tool at wifi.usnh.edu works while you are connected to eduroam; it downloads and configures everything itself.
- If eduroam has already stopped working, connect to your campus-Open network (UNH-Open, PSU-Open, or KSC-Open), a mobile network, or any other wifi network, then continue.
- Know your username and password if you choose Option B.
Warnings
- NEVER choose "Do not validate" for the CA certificate. Skipping validation lets a fake access point capture your password.
- ONLY "Accept" a certificate prompt that shows our server name: clearpass.unh.edu - any other server name may be fake or malicious.
Additional Settings you may need for Option B
Most devices ask for only some of these. Use them if your device asks for something the steps below do not cover.
| Setting |
Value |
| Network name (SSID) |
eduroam |
| Security |
WPA2/WPA3 Enterprise |
| EAP method |
PEAP |
| Phase 2 (inner) authentication |
MSCHAPv2 |
| CA certificate |
Use system certificates |
| Domain / server name |
clearpass.unh.edu |
| Identity (username) |
username@usnh.edu |
| Anonymous identity |
Leave blank |
How-To by Operating System
Click on an operating system below to see both Options A and B. Repeat for every device that has a green checkmark in your registered devices at networking.usnh.edu/nac .
Windows 10 and 11
Option A Task: Re-run the onboarding tool on Windows
Instructions
Step 1 - Go to wifi.usnh.edu in your web browser.
Step 2 - Sign in with your username (like jbd2519 - no need for @usnh.edu) and password.
Step 3 - Download the Windows onboarding app and run it.
Step 4 - Follow the prompts. When it finishes, your computer connects to eduroam automatically.
Outcome
You do not need to "forget" eduroam first. The tool replaces your eduroam profile and your computer connects to eduroam automatically.
Option B Task: Remove the old setup and connect with username and password on Windows
Instructions
Remove the old configuration
Step 1 - Open Settings > Network & internet > Wi-Fi > Manage known networks.
Step 2 - Select eduroam, then Forget.
Connect with username and password
Step 3 - Click the Wi-Fi icon in the taskbar and select eduroam, then Connect.
Step 4 - Enter your username@usnh.edu (like jbd2519@usnh.edu) and password, then click OK.
- If Windows tries to connect without asking for a username and password, the old profile is still present. Repeat Steps 1 and 2 above, then try again.
Step 6 - If Windows asks "Continue connecting?", select Show certificate details.
Step 7 - Confirm the server name is clearpass.unh.edu, then click Connect.
- If the server name is different, select Cancel and contact the help desk.
Outcome
Your computer connects to eduroam with your username and current password. If you change your password, you will need to sign into eduroam again with your new password.
MacOS
These steps are for macOS 13 Ventura and later. On older versions, look for the same items under System Preferences, with profiles under Profiles.
Option A Task: Re-run the onboarding tool on MacOS
Instructions
Step 1 - Go to wifi.usnh.edu in Safari.
Step 2 - Sign in with your username (like jbd2519 - no need for @usnh.edu) and password and download the macOS installer.
Step 3 - Open the downloaded file and follow the prompts.
Step 4 - If macOS says a profile was downloaded, open System Settings > General > Device Management, double-click the new profile, and click Install.
Outcome
You do not need to "forget" eduroam first. The tool replaces your eduroam profile and your computer connects to eduroam automatically.
Option B Task: Remove the old setup and connect with username and password on MacOS
Instructions
Remove the old configuration
Step 1 - Open System Settings > General > Device Management.
Step 2 - Select the RUCKUS Cloudpath by CommScope profile and click the minus (−) button. Confirm with your Mac password. This removes the old certificate and Wi-Fi settings together.
Step 3 - Open System Settings > Wi-Fi.
Step 4 - Click the three-dots button next to eduroam and choose Forget This Network. If eduroam isn't listed, skip this step.
Connect with username and password
Step 5 - Click the Wi-Fi icon in the menu bar and select eduroam.
Step 6 - Enter your username@usnh.edu (like jbd2519@usnh.edu) and password, then click OK.
Step 7 - When Verify Certificate appears, click Show Certificate and confirm the name is clearpass.unh.edu. Then click Continue and enter your Mac password if asked.
- If the server name is different, Cancel and contact the help desk.
Outcome
Your computer connects to eduroam with your username and current password. If you change your password, you will need to sign into eduroam again with your new password.
iOS - iPhone and iPad
Option A Task: Re-run the onboarding tool on iOS
Instructions
Step 1 - Open Safari (other browsers can't install profiles) and go to wifi.usnh.edu .
Step 2 - Sign in with your username (like jbd2519 - no need for @usnh.edu) and password and tap the download button. Tap Allow when asked.
Step 3 - Open Settings. Tap Profile Downloaded near the top, then Install.
Step 4 - Enter your device passcode and tap Install again.
Step 5 - Your device connects to eduroam automatically when it's in range.
Outcome
You do not need to "forget" eduroam first. The tool replaces your eduroam profile and your iPhone or iPad connects to eduroam automatically.
Option B Task: Remove the old setup and connect with username and password on iOS
Instructions
Remove the old configuration
Step 1 - Open Settings > General > VPN & Device Management.
Step 2 - Tap the RUCKUS Cloudpath by CommScope profile, then Remove Profile. Enter your device passcode. This removes the old certificate and Wi-Fi settings together.
Step 3 - Open Settings > Wi-Fi, tap Edit, and delete eduroam if it is still listed.
- If the profile has no Remove Profile button, your device is managed by USNH. Contact the help desk instead.
Connect with username and password
Step 4 - Open Settings > Wi-Fi and tap eduroam.
Step 5 - Enter your username@usnh.edu (like jbd2519@usnh.edu) and password, then tap Join.
Step 6 - When the certificate screen appears, confirm the name at the top is clearpass.unh.edu, then tap Trust.
- If the server name is different, Cancel and contact the help desk.
Outcome
Your iPhone or iPad connects to eduroam with your username and current password. If you change your password, you will need to sign into eduroam again with your new password.
Android
Menu names vary by manufacturer and Android version. If you cannot find a menu, search for it in the Settings app.
Option A Task: Re-run the onboarding tool on Android
Instructions
Step 1 - Go to wifi.usnh.edu in Chrome.
Step 2 - Sign in with your username (like jbd2519 - no need for @usnh.edu) and password.
Step 3 - When prompted, install the RUCKUS Cloudpath by CommScope app from Google Play. 
Step 4 - Open the app and follow the prompts.
Step 5 - After the app completes, you will see two options. Choose Open Wireless Settings instead of "Done".
Step 6 - Choose "eduroam" from the list of networks.
Step 7 - One of two things will happen.
- If your device connects automatically to eduroam, then you are finished.
- If you see a configuration screen, then continue with the rest of these steps.
Step 8 - On the configuration screen, enter two pieces of information:
8.1 - Under "Identity" type your username@cpuser.unh.edu, like jbd2519@cpuser.unh.edu. Important! This URL must have "unh.edu" regardless of which campus you are on.
Click for full-size image
8.2 - Under "CA certificate", click on the "multiple certificates" link and select "Trust on first use (TOFU)" from the list.
Click for full-size image
Step 9 - Click Connect at the bottom of the screen. Your Android device will connect to eduroam.
Outcome
You do not need to "forget" eduroam first. The tool replaces your eduroam profile and your Android device connects to eduroam.
Option B Task: Remove the old setup and connect with username and password on Android
Instructions
Remove the old configuration
Step 1 - Open Settings > Network & internet > Internet (Samsung: Settings > Connections > Wi-Fi). Tap the gear next to eduroam, then Forget.
Connect with username and password
Step 2 - Open your Wi-Fi settings and tap eduroam.
Step 3 - Set these options. You may need to tap Advanced options to see them all:
- EAP method: PEAP
- Phase 2 authentication: MSCHAPV2
- CA certificate: Use system certificates
- Domain: clearpass.unh.edu
- Identity: username@usnh.edu (like jbd2519@usnh.edu)
- Anonymous identity: leave blank
- Password: your university password
Step 4 - Tap Connect.
Outcome
Your Android device connects to eduroam with your username and current password. If you change your password, you will need to sign into eduroam again with your new password.
Chromebook (ChromeOS)
Option A Task: Re-run the onboarding tool on ChromeOS
Instructions
Step 1 - Go to wifi.usnh.edu in Chrome.
Step 2 - Sign in with your username (like jbd2519 - no need for @usnh.edu) and password and follow the ChromeOS prompts.
Step 3 - When it finishes, your Chromebook connects to eduroam.
Outcome
You do not need to "forget" eduroam first. The tool replaces your eduroam profile and your Chromebook connects to eduroam automatically.
Option B Task: Remove the old setup and connect with username and password on ChromeOS
Instructions
Remove the old configuration
Step 1 - Open Settings > Network > Wi-Fi > Known networks. Click the three-dots menu next to eduroam and choose Forget.
Connect with username and password
Step 2 - Open Settings > Network > Wi-Fi and select eduroam.
Step 3 - Set these options:
- EAP method: PEAP
- EAP Phase 2 authentication: MSCHAPv2
- Server CA certificate: Default
- Domain suffix match: clearpass.unh.edu
- Identity: username@usnh.edu (like jbd2519@usnh.edu)
- Password: your university password
- Anonymous identity: leave blank
Step 4 - Click Connect.
Outcome
Your Chromebook connects to eduroam with your username and current password. If you change your password, you will need to sign into eduroam again with your new password.
Linux
These steps are for desktops that use NetworkManager, such as Ubuntu and Fedora.
Option A Task: Re-run the onboarding tool on Linux
Instructions
Step 1 - Go to wifi.usnh.edu in your browser.
Step 2 - Sign in with your username (like jbd2519 - no need for @usnh.edu) and password.
Step 3 - Download the Linux installer and run it as described on the page.
Outcome
You do not need to "forget" eduroam first. The tool replaces your eduroam profile and your computer connects to eduroam automatically.
Option B Task: Remove the old setup and connect with username and password on Linux
Instructions
Remove the old configuration
Step 1 - Run: nmcli connection show and note the name of your eduroam connection.
Step 2 - Delete it by running: nmcli connection delete eduroam (use the name from step 1 if different).
Connect with username and password
Step 3 - In GNOME Settings, open Wi-Fi, select eduroam, and set:
- Security: WPA & WPA2 Enterprise
- Authentication: Protected EAP (PEAP)
- Anonymous identity: leave blank
- Domain: clearpass.unh.edu
- CA certificate: /etc/ssl/certs/ca-certificates.crt (Ubuntu/Debian) or /etc/pki/tls/certs/ca-bundle.crt (Fedora/RHEL)
- PEAP version: Automatic
- Inner authentication: MSCHAPv2
- Username and Password: your university credentials in format username@usnh.edu (like jbd2519@usnh.edu) and your password.
Or from a terminal (Ubuntu/Debian path shown) - replace "username@usnh.edu" with your own (like jbd2519@usnh.edu):
nmcli connection add type wifi con-name eduroam ssid eduroam \
wifi-sec.key-mgmt wpa-eap 802-1x.eap peap 802-1x.phase2-auth mschapv2 \
802-1x.identity username@usnh.edu 802-1x.domain-suffix-match clearpass.unh.edu \
802-1x.ca-cert /etc/ssl/certs/ca-certificates.crt 802-1x.password-flags 2
nmcli --ask connection up eduroam
Outcome
Your Linux desktop connects to eduroam with your username and current password. If you change your password, you will need to sign into eduroam again with your new password.
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Getting help
Most problems come from an old profile or certificate that was not fully removed. Before contacting the help desk, try these:
- The onboarding tool says it worked, but eduroam won't connect: remove the old configuration as in Option B for your device, restart the device, and run the tool again.
- Your device asks you to trust a certificate you don't recognize: do not accept it. Check that the server name is clearpass.unh.edu.
- Option B keeps asking for your password: check the username format (username@usnh.edu, like jbd2519@usnh.edu) and that your password hasn't recently changed.
- You can't reach wifi.usnh.edu : connect to your campus-Open network (UNH-Open, PSU-Open, or KSC-Open), a mobile network, or any other wifi network first.
If you still can't connect, contact your campus help desk at the number below. Tell them your device type and operating system, which option you tried, and any error messages you saw.
| Campus |
Help desk |
| UNH / USNH |
(603) 862-2525 |
| Plymouth State University (PSU) |
(603) 535-2525 |
| Keene State College (KSC) |
(603) 358-2525 |
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Further Readings
Overview: New Certificates required for USNH Eduroam access
eduroam: Updating WiFi on a USNH Managed Device before October 15, 2026
Client Services: In-Person Service Hours and Locations
Need additional help?
Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request. For password issues you must call or visit the Help Desk in person.