AVST: Why do I have to change my security code twice to access features of my UNH voicemail account?

Summary

This article shows how to complete the voicemail setup process, reset your voicemail password, and explains why you have to change your security code twice to access features of your UNH AVST voicemail account.

When your voicemail account was created, an email was sent with instructions to setup your account. If you did not complete the account set-up process, meaning completing all the set-up steps and waiting until you heard "Congratulations.", then your account is still awaiting initial setup.  In this state, you will always be prompted to change your security code every time you log in over the phone.

Elements required to finish initial account setup:

1. Set your security code
2. Record your name
3. Record your greeting

• To complete the set-up process
• To reset your voicemail password so you can complete the initial set-up process

How-to

Instructions

Step 1 - Call 2-4444 from on campus or (603) 862-4444 from off campus

Step 2 - Dial # followed by your 5-digit phone extension and security code

If you cannot do that because you’ve forgotten or lost your last known security code, or your account is locked, refer to the instructions below to explain how to reset your password.

Step 3 - You will be prompted to change your security code again, and complete the rest of the mailbox setup process until you hear "Congratulations!"

Outcome

You should be able to complete the initial set-up process.

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Instructions

Step 1 - Go to Telecom’s self-service website https://telecom.usnh.edu  (Login required)

Step 2 - Under the Home tab, press the button labeled "Reset Voicemail Password for XXXXX" 

Step 3 - Follow the emailed link to complete the security code (password) reset 

When setting this security code on the website, note that you will prompted to change this again when accessing the voice interface, if your account is still awaiting initial setup.

Outcome

You should be able to reset your voicemail password so that you can complete the initial setup of your voicemail.

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Further Readings

UNH Voicemail: Setting up new mailbox for UNH AVST voicemail

USNH Telecom web site  (Login required)

Need additional help?

Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request.  For password issues you must call or visit the Help Desk in person.