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Adding the Queue to TD – Not required, you will still see them in your group's queue, but if you want it separate you can do this.
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1. In the IT Service Management tab, select "Edit IT Service Management Desktop"
2. Press Ctrl+F and search "server" to find "Monitoring Server Retirement Tickets" and drag and drop to the desired column.
3. Click Save
Server Retirement Workflow Process
1. TNO will approve the ticket, at which point you will receive an email about the workflow and the ticket will show up in your TD queue.
2. Click into the ticket to see information on the server, the steps everyone still needs to take, and click into any step to see details about it (if applicable)
3. When your part is complete, select "Mark Complete". If your part is unnecessary (for example, there are no firewall rules for that IP), please "Mark Complete".
4. Once all steps are complete, ISS will receive a notification.