Articles (17)

Computer: Finding IP Address

This article shows how to find your computer's IP address on a Windows or MacOS device.

Network Troubleshooting: Performing a Route Print (MacOS)

This article provides instructions on performing a route print called "netstat" on a MacOS computer.

Network Troubleshooting: Performing a Trace Route (MacOS)

This article provides instructions on performing a traceroute on a MacOS computer.

Network Troubleshooting: Performing a Trace Route (Windows)

This article provides instructions on performing a traceroute (tracert) on a Windows computer.

Network Troubleshooting: Performing Nslookup (MacOS)

Steps for performing a DNS query, called "nslookup.", on MacOS.

Network Troubleshooting: Performing NSLookup (Windows)

Steps for performing a DNS query, called "nslookup.", on Windows.

Network Troubleshooting: Using USNH Network Snapshot Utility

This article provides information on Snapshot Utility for USNH Networks.

VPN Troubleshooting: Enabling the Windows Firewall in Windows 10

This article provides instructions to enable Windows Firewall in Windows 10.

VPN Troubleshooting: Collecting GlobalProtect VPN Client Logs

Global Protect is the USNH VPN (Virtual Private Network) solution allowing users to connect into the USNH networks from on- or off-campus to access many secured resources. This article details how to generate and collect client logs for troubleshooting GlobalProtect VPN.

Wireless Troubleshooting: Finding MAC Address on your Devices

How to find MAC address on devices for Open wireless network

Wireless Troubleshooting: Fixing Dropped Wireless Connections

This article provides information about Troubleshooting Dropping Wireless Connections.

Wireless Troubleshooting: Fixing eduroam Connection or Certificate Issues

This article provides steps to remove expired TLS certificates for USNH eduroam.  This can sometimes solve the problem when a device keeps saying the connection is not trusted, or the user is continually prompted to select a certificate, yet none selected allows them to connect.

Wireless Troubleshooting: Fixing Smart TV Connection Issues

This article provides information about troubleshooting a smart tv connection.

Wireless Troubleshooting: Forgetting USNH Wireless Networks

This article will help you forget, and reconnect to, the USNH Wi-Fi network with instructions for a variety of different devices.

Wireless Troubleshooting: Generating Cloudpath/WiFi Applet Logs

This article provides information on generating Cloudpath/WiFi Applet Logs.

Wireless Troubleshooting: Settings for Apple MacOS and iOS on eduroam

This article provides instructions for users of Apple MacOS Sequioa or iOS 18 devices who may have trouble staying connected to the USNH eduroam wireless network.

Wireless Troubleshooting: WiFi Printer not Working

This article provides information about how why personal printers cannot print over the campus WiFi and how to get around that.