PSU: Adding a Telephone Line


This article explains adding a new telephone line and the wall outlet standard service provided by the PSU Information Technology Services.



Adding a Telephone Line

To add a new telephone line, please contact the ITS Help Desk (603)535-2929 or initiate a Self Support Ticket by emailing

By default, a new telephone line includes a 16 Button digital phone, and a voicemail account.

  • Analog lines are available, if required, by special request, as are 24 button digital phones.

For each new telephone request, please provide the following:

  • The name of the person who the extension will be associated with, and the department they are assigned to.
  • The building and room number for the install.
  • The jack number (located on the wall outlet with a number beginning with 00V) in the location of the install.

Wall Outlets

As part of the standard service ITS provides a maximum of two "drops" per office (or cubical). A drop is defined as a jack with connectivity for one voice line and two data lines. Adding additional or physically relocating existing drops within a space may incur an installation charge ($300).

Installation charges for new construction or a space remodels are sometimes covered as part of the project budget. However, ITS requests that they be included in space planning prior to construction in order to assess whether it may be more cost advantageous to departments to have the work done internally by PSU.


Need additional help?

To add a new telephone line, please contact the Technology Help Desk (603)535-2929 or initiate a Self Support Ticket by emailing

Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request.  For password issues you must call or visit the Help Desk in person.  

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Article ID: 2485
Fri 10/2/20 5:04 PM
Wed 5/24/23 9:54 AM
Applicable Institution(s):
Plymouth State University (PSU)