Summary
This article includes information about Sentry Gatekeeper for softphones, including a link to the Installation and User Guides. Sentry Gatekeeper is used to accurately record your location for 911 call reporting on softphones.
Content
Sentry Gatekeeper is used to accurately record your location for 911 call reporting on softphones. You could be using a softphone from your home, the coffee shop, the office, or anywhere else where you may be working. It is important to report your location accurately, so 911 dispatch knows your actual location to be able to send the correct team in case of emergency.
Sentry Gatekeeper is required for people at USNH who are set up to use a softphone, such as Avaya Workplace, on their computer. Sentry Gatekeeper and Avaya Workplace are both available through Company Portal for people authorized to use them.
For installation instructions, see Sentry Gatekeeper Setup Guide (Windows 11)
For instructions on how to use Sentry Gatekeeper, see the User Guide: Sentry Gatekeeper v6 Quick Guide
Further Readings
Windows Computer: Installing Applications via Company Portal on Intune Managed Workstations
User Guide: Sentry Gatekeeper v4 - MacOS version of Sentry Gatekeeper (pre-March 2026)
Telecom Support Documents
Need additional help?
Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request. For password issues you must call or visit the Help Desk in person.