Summary

 This article describes how to request a password reset for the iClicker Cloud app.

After attempting to login to iClicker Cloud a student may have to reset their iClicker password. To reset the password leave the iClicker app and restart it.  At the initial screen, there is a "reset password" link.   See instructions below.

 

How-To

Instructions

Step 1 - Completely close the iClicker Cloud mobile app.  

Step 2 - Re-open the iClicker Cloud mobile app.  

Step 3 -  Select the Forgot Password link.

 

Step 4 - The iClicker Reset Password windows opens.

Step 5 - Enter your iClicker Cloud email. This is usually the same email as in your Canvas course - firstname.lastname@unh.edu. 

Step 6 - Go to your email and locate the email from iClicker.  In the email, select "Click here to reset".

Step 7 - Enter your new password.

Step 8 - Go back to the iClicker Cloud app and login through the campus portal link.

Step 9 - You most likely will be passed through to the iClicker Cloud app.  If necessary, enter your iClicker Cloud account information: email = firstname.lastname@unh.edu and the new password you just created.

 

If you are unable to reset the password, use this iClicker webform to enter a support ticket and to request additional assistance.   

 

Outcome

You should be able to reset your iClicker Cloud password.

 

Further Readings 

How to Retrieve your forgotten iClicker Password and Username  

 

Need additional help?

Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request.  For password issues you must call or visit the Help Desk in person.