Summary

This article provides frequently asked questions by students accessing Canvas Extend USNH to take Canvas courses without a USNH email address.

Canvas Extend USNH Login Page - https://mycourses.usnh.edu - for students with a non-USNH email address.  See special instructions for First Time Login.

Questions

Q1 - What to do if you forget your Canvas password?   

Q2 - What to do if you have technical issues accessing the Canvas course? 

Q3 - Which browser does Canvas support? 

Q4 - Where can I get help understanding how to use Canvas Extend?

Q5 - If you are having issues that are related to the course, contact the instructor. 

Q6 - If you are unable to resolve your issue using the strategies above 

Q7 - How do I access the Canvas course? 

 

Answers

 

A1 - What to do if you forget your Canvas password? 

Go to the Canvas Extend USNH login page  . Click on "Forgot Password?" and follow the instructions to reset it.

Back to Questions

 

A2 - What to do if you have technical issues accessing the Canvas course?

See the bulleted list below for various options;

• Check your Internet connection
• Close browser tabs
• Try a different browser (Chrome, Firefox, Safari or Edge)
• Clear your browser cache.   For additional instructions,  search the Internet for instructions for your browser.  i.e.: " How do I clear my Chrome browser cache?"

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A3 - Which browser does Canvas support?

Check out the requirements listed on this Canvas help guide - What are the browser and computer requirements for Canvas courses?  

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A4 - Where can I get help understanding how to use Canvas Extend?

• Use the self-help Canvas Guides to view step-by-step instructions - View Canvas Student Guides - scroll down to see links to various guides.  
• Back to Questions

 

A5 - If you are having issues that are related to the course content, contact the instructor.

• For non-urgent questions, email the instructor using the Canvas Inbox on your dashboard.  This sends an email to the instructor who will respond to your email.
• Back to Questions

 

A6 - If you are unable to resolve your issue using the strategies above

• Contact USNH IT Technical Assistance by submitting a ticket using the request form - Canvas Extend Request Form
• Back to Questions

 

A7 - If you are unable to resolve your issue using the strategies above

• Check out this Kb article about how to access Canvas courses - Canvas Extend USNH: Logging into your Course
• Back to Questions 

 

Further Readings

Canvas Extend USNH: Logging into your Course 

View Canvas Student Guides - scroll down to see links to various guides including Android and iOS guides

Canvas Student Guide  

What are the browser and computer requirements for Canvas courses?  

 

Need additional help?

Students - for course content questions, contact your instructor. See above for Canvas support resources.

Instructors - for Canvas Extend questions or support, use the Canvas Extend Request Form or visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request.  For password issues you must call or visit the Help Desk in person.