Summary

This article provides guidance for managing and requesting support related to the VALT recording software used by the College of Health and Human Services at UNH. It includes information regarding server requests, VPN access requests, AD group requests, and requests for support when equipment is not functioning properly. 

 

VALT Support Request Guide

Server Setup and Upgrades

For requests related to new VALT servers or upgrading existing VALT servers, put in a ticket with the Windows Enterprise Application and Server Support team. Please note:

• CAB Approval Required: These requests must go through the ET&S Change Approval Board.
  ⏳ Submit at least 30 days in advance to allow time for review.

• What Happens Next:
  The Server Support team will submit a formal Request for Change and present it at the next CAB meeting.

• Vendor Coordination:
  Most upgrades involve the vendor. Be ready to join a remote session with all parties to complete the setup or upgrade. After the change is complete, the department contact must validate that the change was successful with your equipment in the field. 

 

VPN Access

To access VALT servers, users must be connected to the UNH Virtual Private Network (VPN).

If a user does not have VPN access, submit a request to Telecom using the UNH Virtual Private Network (VPN) request form.

 

AD Group Permissions

VALT access is managed using Active Directory (AD) groups. Each semester, make sure to add new users and remove those no longer needing access.

Group membership varies by department:

 

Communication Sciences & Disorders: 

App-unh-hhs-VALT-CSD-faculty-usr

App-unh-hhs-VALT-CSD-research-usr

App-unh-hhs-VALT-CSD-GradStudents-usr

FW-UNH-hhs-VALT-CSD-GradStudents

 

Marriage & Family Therapy: 

App-unh-hhs-VALT-MFT-faculty-usr

 

Child Studies & Development Center: 

App-UNH-CSDC-Valt-adm (ET&S admins only- do not request for users)

App-UNH-CSDC-Valt-usr

FW-UNH-CSDC-Valt-usr

 

Telehealth Center:

VPN-hipaa-general-XN

FW-UNH-Health-HIPAANet-Access

 

If you're unsure which group to use, you may provide the name of a user with similar access, and the Directory Services team can match it.  If you have several names to add and/or remove,, please attach a spreadsheet to the request form with the following information.  User's first and last name, username, UNH Nine-number (Optional).

Submit changes using the Directory Services Request Form.

 

VALT Login Permissions

To view cameras and recordings in VALT, users need the correct permissions within the system.

• These permissions are managed by your department’s VALT administrator.
• Be sure to add new users and remove inactive ones each semester to keep access up to date.

 

New Equipment & Software Installations

New Equipment Installations

When new VALT equipment is added, it must be registered on the UNH network. Submit a request via the Computer & Device Support Form. A technician will assist with registration and request a static IP if needed.

 

VALT Software Installations
Installation on USNH-managed devices requires admin credentials and is typically done via a remote support session. Use the same support form to schedule this.

 

Troubleshooting VALT Issues

IVS provides step-by-step troubleshooting guides for common VALT issues:

• Cameras & Audio
• VALT Software
• Servers

If the guides don’t resolve the issue:

• Contact IVS for advanced support.
• If on-site support is required, submit a request via the Computer & Device Support Form to schedule a technician visit.

 

CHHS VALT Setup Notes

Overview of instances of VALT (with department contacts)

• Communication Sciences & Disorders- Hewitt Hall
  • Speech-Language-Hearing Center
    • Contact: Rae Sonnenmeier
    • Location: Hewitt 165, 167, 173, 175
  • CSD Research Lab
    • Contacts: Amy Ramage / Rae Sonnenmeier
    • Location: Hewitt G08A, G08B, G08C
  • CSD TADS Research Lab
    • Contacts: Amy Ramage
    • Location: Hewitt 2^nd Floor
  • Server URL: https://valt.hip.unh.edu
• Child Study and Development Center- (installation ongoing now)
  • Contacts: Lisa Ranfos & Jessica Carver
  • Location: 22 O’Kane Road
  • Server URL: https://uxp-csdcvalt-01.cam.unh.edu 
• Marriage and Family Therapy Center
  • Contact: Marissa Mosley, Trent Call 
  • Location: Hewitt 2^nd Floor
  • Server URL: https://valt.hip.unh.edu
• Occupational Therapy
  • Contact: Erin Sharp
  • Location: Hewitt 1^st & 2^nd floors- 2^nd floor not in use
  • Server URL: do they use https://valt.hip.unh.edu ?
• Telehealth Center
  • Contact: Marguerite Corvini
  • Location: Hewitt ground floor
  • Server URL: https://telehealth.hip.unh.edu 

Further Readings

Windows Enterprise Application and Server Support Request Form

UNH VPN Request Form- Telecom

Directory Services Request Form

Computer & Device Support Request Form

Troubleshooting VALT Cameras & Audio 

Troubleshooting VALT Software 

Troubleshooting VALT Servers 

IVS Valt Information page 

Contact IVS 

Need additional help?

For questions regarding functionality or configuration of equipment, please reach out to IVS directly. For on-campus support, visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request.