Summary
This article provides guidance for managing and requesting support related to the VALT (Video Audio Learning Tool) observing & recording software used by the College of Health and Human Services at UNH. It includes information regarding server requests, VPN access requests, AD group requests, and requests for support when equipment is not functioning properly.
Each department using VALT has an appointed VALT administrator; please reach out to them for questions and assistance.
Table of Contents
VALT Access & User Setup
VPN Access
To access VALT servers, users must be connected to the USNH Virtual Private Network (VPN) (Global Protect).
If a user does not have the VPN, follow the instructions in USNH VPN: General Information and Resources to install and configure the software.
AD Group Permissions
VALT access is managed using Active Directory (AD) groups. Each semester, make sure to add new users and remove those no longer needing access.
- Submit changes using the Directory Services Request Form.
- If you are unsure which group to use, you may provide the name of a user with similar access, and the Directory Services team can match it.
- If you have several names to add and/or remove, please attach a spreadsheet to the request form with the following information: User's first and last name, username, UNH Nine-number (optional).
Departmental VALT AD Groups
Group membership varies by department:
Communication Sciences & Disorders:
App-unh-hhs-VALT-CSD-faculty-usr
App-unh-hhs-VALT-CSD-research-usr
App-unh-hhs-VALT-CSD-GradStudents-usr
FW-UNH-hhs-VALT-CSD-GradStudents
Marriage & Family Therapy:
App-unh-hhs-VALT-MFT-faculty-usr
Child Studies & Development Center:
App-UNH-CSDC-Valt-adm (ET&S admins only- do not request for users)
App-UNH-CSDC-Valt-pwusr (CSDC VALT Application Administrators)
App-UNH-CSDC-Valt-Faculty-usr (Faculty/ Teachers)
App-UNH-CSDC-Valt-Student-usr (Students)
Telehealth Center:
VPN-hipaa-general-XN
FW-UNH-Health-HIPAANet-Access
VALT Login Permissions
To view cameras and recordings in VALT, users need the correct permissions within the system.
- These permissions are managed by your department’s VALT administrator
- Be sure to add new users and remove inactive ones each semester to keep access up to date (see instructions below for adding new users).
- If a departmental VALT administrator needs to be added or removed, make a request to the Enterprise Infrastructure Services - Operations & Project Requests team
- Requests to add or remove departmental VALT administrators MUST be made by the current departmental admin or the Dean of the college
Task: Add a new user in the VALT admin panel (non-CSDC)
Note: See next task for CSDC instructions.
Instructions
Here is a brief demo video showing how to add a new user to VALT.
Step 1 - Click on Admin in the right-hand sidebar
Step 2 - Go to Users & Groups
Step 3 - Select the LDAP tab at the top of the window
Step 4 - Look up the person's username under "User Search", then click "Search"
Step 5 - The username should show up in the Search Result box- as long as it is correct, click Import
- You will receive a green confirmation bar at the top that says the user has been successfully imported
Step 6 - Click on the "Users without group" group in the middle pane and find the username
Step 7 - Choose the group they need to be added to from the Group drop-down menu
Step 8 - Click Save
Outcome
You now know how to add a new user in the VALT admin panel.
Task: Add a new user in the VALT admin panel for the version of VALT being used at CSDC
Instructions
Step 1 - After requesting user be added to the appropriate AD Groups, ask them to log in to VALT (with username@usnh.edu)
Step 2 - Click on Settings in the left-hand sidebar
Step 3 - Go to Users & Groups
Step 4 - Under Groups, click on the group the user should be in to view the list of users
- Confirm the username was appropriately mapped to the correct group and shows up in the user list
Step 5 - That's it for students! For teachers/ faculty, move on to next step.
For Teacher/ Faculty Access:
Step 6 - Click the Users tab at the top next to Groups
Step 7 - Click the pencil icon next to their username to edit the user record
Step 8 - Do not add anything to the 'Additional Groups' field- these groups are cleared each time the person logs back in to VALT
Step 9 - Expand Advanced settings and go to the Rooms field; add user to any rooms they need to access
Step 10 - In the Video Access section, select the check box next to the rooms where access is needed
Step 11 - Click Save
Outcome
You now know how to add a new user in the VALT admin panel for the version of VALT being used at CSDC.
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Troubleshooting VALT Issues
VALT Admins may reset VALT cameras. See instructions in CHHS: Resetting VALT Cameras
IVS provides step-by-step troubleshooting guides for common VALT issues:
If the guides don’t resolve the issue:
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VALT Server & Software Support
Server Setup and Upgrades
For requests related to new VALT servers or upgrading existing VALT servers, put in a ticket with the Enterprise Infrastructure Services - Operations & Project Requests team. Please note:
-
ET&S Change Approval Board Approval Required: These requests must go through the ET&S Change Approval Board (CAB).
⏳ Submit at least 30 days in advance to allow time for review.
-
What Happens Next:
The Server Support team will submit a formal Request for Change and present it at the next CAB meeting.
-
Vendor Coordination:
Most upgrades involve the vendor. Be ready to join a remote session with all parties to complete the setup or upgrade. After the change is complete, the department contact must validate that the change was successful with your equipment in the field.
New Equipment & Software Installations
New Equipment Installations
When new VALT equipment is added, it must be registered on the UNH network. Submit a request via the Computer & Device Support form. A technician will assist with registration and request a static IP if needed.
VALT Software Installations
Installation on USNH-managed devices requires admin credentials and is typically done via a remote support session. Submit a request via the Computer & Device Support form to schedule this.
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CHHS VALT Instances & Contacts
Overview of instances of VALT (with department contacts)
- Communication Sciences & Disorders- Hewitt Hall
- Speech-Language-Hearing Center
- Contact: Rae Sonnenmeier
- Location: Hewitt 165, 167, 173, 175
- CSD Research Lab
- Contacts: Amy Ramage / Rae Sonnenmeier
- Location: Hewitt G08A, G08B, G08C
- CSD TADS Research Lab
- Contacts: Amy Ramage
- Location: Hewitt 2nd Floor
- Server URL: https://valt.hip.unh.edu
- Child Study and Development Center- (installation ongoing now)
- Marriage and Family Therapy Center
- Occupational Therapy
- Contact: Erin Sharp
- Location: Hewitt 1st & 2nd floors- 2nd floor not in use
- Server URL: do they use https://valt.hip.unh.edu ?
- Telehealth Center
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Further Readings
CHHS: Resetting VALT Cameras
USNH VPN: General Information and Resources
ET&S Request Forms
Enterprise Infrastructure Services - Operations & Project Requests
Directory Services Request Form
Static IP Request (USNH Networking)
Computer & Device Support Request Form
IVS Troubleshooting Guides
Troubleshooting VALT Cameras & Audio
Troubleshooting VALT Software
Troubleshooting VALT Servers
IVS VALT Information page
Contact IVS
Need additional help?
For questions regarding functionality or configuration of equipment, please reach out to IVS directly.
For on-campus support, submit a request via the Computer & Device Support form to schedule a technician visit, or go to the Technology Help Desk Support page to submit a different technology support request.
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