Summary

This article explains how to reset cameras for the VALT (Video Audio Learning Tool) observing & recording software used by the College of Health and Human Services (CHHS). You must have admin permissions in VALT to reset the cameras. Each department using VALT has an appointed VALT administrator; please reach out to them for assistance if you are not a VALT admin. 

 

How-To

Instructions

Step 1 - Log in to VALT as an administrator

Step 2 - Navigate to the admin panel

Step 3 - Select 'Rooms and Cameras' 

Step 4 - Select the room and specific camera that need to be reset from the left-hand sidebar menu.

Step 5 - Make note of the last number of the IP address for the camera in question.

Step 6 - Delete the last number of the IP address for the camera in question, then hit 'Enter' 

Step 7 - Re-add the last number of the IP address to the camera IP field, then hit 'Enter' again

Step 8 - This will reset the IP address and bring the camera back up. 

 

Outcome

You have now reset the VALT camera. You may verify this by navigating to the camera within the software and observing whether the camera is now pulling live video. 

• If this does not bring the camera back up, or you need additional assistance, please refer to the IVS step-by-step troubleshooting guide for issues with Cameras & Audio or Contact IVS for advanced support .
• If on-site support is required, submit a request via the Computer & Device Support form to schedule a technician visit.

 

Further Readings 

CHHS: VALT Support Request Guidelines

Computer & Device Support Request Form

Troubleshooting VALT Cameras & Audio 

Troubleshooting VALT Software 

Troubleshooting VALT Servers 

IVS VALT Information page  

Contact IVS  

 

Need additional help?

For questions regarding functionality or configuration of equipment, please reach out to IVS directly . For on-campus support, visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request.