Summary
This article will outline the standard time expectations for users that are experiencing issues or need added functionality within the system.
Content
The table below outlines common asks along with the standard time line for these items to be accomplished. Many items will have unique needs so time lines may be adjusted accordingly.
| Project Type |
Estimated Timeframe |
| Campaign Updates |
2 weeks |
| Major Data Configuration Changes |
1 semester |
| Onboarding New Departments |
2 months |
| Kiosk Issues Time to resolve |
2 weeks |
| Data Projects* (involving data team) |
3 months - 1 year |
| Automation Development Timeline (development) |
3 days - 2 weeks |
| Automation Development Timeline (Implementation) |
1 - 3 months |
| Advisor Tagging |
~ 2 days |
| Predictive Model Refresh Timeline* |
1 - 2 months |
| New Feature Implementation |
1 - 3 months |
* Data Projects are on hold and must go through Workday Governance if there is a request that requires SIS data resources.
* This must go through EAB and no new data fields/sources can be added at this time as indicated in the data project note.
Need additional help?
Please fill out the EAB (Navigate) web form with as much information as possible, or contact the ET&S Help Desk team on your local campus.
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