Summary

During Spring 2026, ET&S is migrating USNH managed MacOS devices from the JAMF management system to Microsoft Intune,  This article provides information and screen shots about what you can expect as your USNH managed MacOS computer is migrated to the Intune management system. The experience is different depending on which version of the MacOS operating system your computer has at the time of your migration.

Content

Important: ET&S strongly recommends upgrading to MacOS 26 Tahoe, if it is available for your computer, as soon as convenient. The Intune migration experience on Tahoe is nearly seamless and will minimally interrupt your work day.  For more details on upgrading to MacOS 26 Tahoe, please see Computer: Installing MacOS Updates or Version Upgrades

Note: This migration will not remove previously installed apps.

What to Expect

The email is sent to the user currently listed for that computer in ET&S records. 

How-To

The Intune migration process on MacOS 26 Tahoe is seamless and has minimal impact on your work day. It is highly recommended to be on MacOS 26 Tahoe if your device is compatible.

Instructions

Step 1 - You will see an Apple notification in the top right corner of your screen saying "Enrollment Required in a different device management service". This screen shot is an example only. The exact wording of this notification may vary.

Step 2 - Click on the notification to kick off the migration process

Step 3 - On the "Enrollment Authentication" pop-up, use your current Mac login password and click Continue.

Step 4 - The Intune migration process will begin and run in the background.

• You can continue working while the process runs. 
• The process usually takes five to ten minutes, but could take up to 20 minutes.

Step 5 - Wait until the Device Management “Enrollment complete” message appears. Click “Quit” to close the notification.

Outcome

Your MacOS computer will be migrated to Intune for USNH management. 

The Self Service app from Jamf will be replaced with the Company Portal app for installing pre-approved software on your managed Mac. Company Portal may take 15-30 minutes to finish installing on your device. For details on using Company Portal, see MacOS Computer: Installing Applications via Company Portal on Intune Managed Workstations 

Note: This migration will not remove previously installed apps.

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Important: ET&S strongly recommends upgrading to MacOS 26 Tahoe, if it is available for your computer, as soon as convenient.

• The Intune migration experience on Tahoe is nearly seamless and will minimally interrupt your work day.  For more details on upgrading to MacOS 26 Tahoe, please see Computer: Installing MacOS Updates or Version Upgrades 
• On older MacOS versions you will not be able to use your computer during the Intune migration. The process may take up to 20 minutes.

Note: Screen shots below are from MacOS 15 Sequoia, but the process is the same for MacOS 14 Sonoma and other older MacOS versions.

Step 1 - Open the Self-Service app and locate the Intune Migration Script. Click “Install”. 

Step 2 - This will launch the Intune migration script. Follow the steps below to complete the migration.

Step 3 - Click "Migrate" at the bottom of the "Prepare for Device Migration" pop-up window.

Step 4 - Once you select “Migrate” the Intune migration process will begin.  You will not be able to use your device until the process has completed.

Step 5 - Click "OK" at the bottom of the "Device Migration in Progress" pop-up window.

Step 6 - You will receive a pop-up titled "Action Required: Complete Device Enrollment" explaining that you must sign in with your USNH Microsoft credentials. Click "Got it".

Step 7 - The "Remote Management" screen will appear, click “Enroll”

Step 8 - On the "Setup Assistant" pop-up, use your current Mac login password and click Enroll to allow the process to continue.

Step 9 - At the Microsoft Sign in screen, sign in with your normal username@usnh.edu (like jbd2519@usnh.edu), password, and Multi-Factor Authentication (MFA).

Step 10 - Once you have authenticated, you will see the Remote Management screen again as the migration process proceeds.

Step 11 - Once the process has finished loading, click "OK" at the bottom of the "Status: Waiting for Intune" screen. This completes the connection to Intune.

Step 12 - Wait until the “Migration Complete” message with a green header appears. Click “Finish” and you may then resume using your computer normally.

Outcome

Your MacOS computer will be migrated to Intune for USNH management. 

The Self Service app from Jamf will be replaced with the Company Portal app for installing pre-approved software on your managed Mac. Company Portal may take 15-30 minutes to finish installing on your device. For details on using Company Portal, see MacOS Computer: Installing Applications via Company Portal on Intune Managed Workstations 

Note: This migration will not remove previously installed apps.

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Further Readings

Computer: Installing MacOS Updates or Version Upgrades

MacOS Computer: Installing Applications via Company Portal on Intune Managed Workstations

Need additional help?

To submit a support request, please fill out the Computer and Device Support webform with as much detail as possible, or contact the Technology Help Desk team on your local campus. For password issues you must call or visit the Help Desk in person.