This article provides steps to resolve a "Microsoft Workplace Join Key" security alert while accessing Microsoft Single Sign-on (SSO) services (such as Company Portal, Outlook, M365 apps, OneDrive, etc.) on a USNH-managed MacOS computer.

This article has instructions for how to update your Apple MacOS computer after you set a new password. This applies to all campuses.

Connecting to guest wireless on USNH Open Networks with your laptop or mobile device.

The Outlook Desktop App is a Microsoft email client. Users can sign in using their USNH email. This article provides step-by-step instructions for setting up your account in the Outlook Desktop App on both Windows and MacOS.

The article provides instructions on how to add a shared mailbox to your Outlook navigation bar in the desktop application for both the Windows and Mac operating systems.

This article provides information and screen shots about what you can expect as your USNH managed MacOS computer is migrated to the Intune management system. The experience is different depending on which version of the MacOS operating system your computer has at the time of your migration. We strongly recommend upgrading to MacOS Tahoe if available for your computer BEFORE your Intune migration date. The experience on Tahoe is nearly seamless and will minimally interrupt your workday.

This article shows how to install applications using the Company Portal app on USNH MacOS workstations managed by Microsoft Intune.

This article describes how to enable Privacy Settings for screen, camera, and microphone for Kaltura Capture on Mac OS.

Use Software Update to install software updates for MacOS and its built-in apps, including Safari. Also use Software Update to install operating system version upgrades when available.
Important: ET&S always recommends you do not store data locally on your computer and that you use OneDrive or another USNH network storage location to store your files so your data is backed up.

This article describes how to purge the Teams cache in both the Windows and Mac installed app. Sometimes you need to purge the contents of your cache to increase the speed of the application allowing the application to function properly.

This article provides steps for Mac users who experience an issue where videos suddenly play extremely fast, play without sound, or behave abnormally after waking their Mac from sleep. This quick guide explains how to fix the problem without needing to restart your computer.

Troubleshooting guide for UNH students, faculty, and staff experiencing HDMI audio issues in classrooms, specifically the video displays but no sound outputs. Explains cause and provides reset steps to restore audio through room speakers. For laptops running either Windows or MacOS.

This article has some steps to try if your external monitors are not working.

Antivirus software is essential for securing your computer, institutional data, and personal information. For university and USNH grant-funded Windows and macOS systems, CrowdStrike Falcon is required. For personal devices, Microsoft Defender (for Windows) or Avira (for macOS) is strongly recommended. This article provides links to antivirus software for both institutional and personal devices within the USNH community

This article shows how to find your computer's IP address on a Windows or MacOS device.