12.2 Version Upgrade

URLs for end user facing pages in the client portal have been updated to be descriptive of the page that they link to. Existing links to these pages will automatically redirect to the new page URL, and renaming a page will support old versions of the descriptive URL. The following pages will be supported: 

• Knowledge Base Categories and Articles
• Service Categories, Details, and Forms
• Service Offering Details and Forms
• Pages (client portal pages defined in TDAdmin)

12.2 Version Upgrade

Automatic Ticket Assignment allows organizations to configure round robin-style ticket assignment for their Groups. At the group level, administrators can define rotation order, the source of tickets that the setting should apply to, as well as settings for any group members that should be excluded from automatic ticket assignment.

12.2 Version Upgrade

Organizations can define multiple project applications, with separate visibility, security roles, configurations, and administration. Areas of the system in the Projects, Project Templates, and Portfolio Planning standard applications will now be administered inside the segmented Projects application. 

12.2 Version Upgrade

A new web-based version of the Budget and Capacity Planner is available, accessible from the Portfolio Planning standard reports page and the Downloads app. The Budget and Capacity Planner allows project and resource managers to view the resource and budget allocations of projects and requests and evaluate how shifting those allocations would affect resources' capacity.