Whether a customer emails, chats, calls, or walks in, it is good practice to always create a ticket in TeamDynamix. This article explains why and how.
This article also contains a video eplanation.

The TeamDynamix Sandbox is the test and development environment for TeamDynamix at USNH. ​​​​​​​This article explains how to access the Sandbox as well as the maintenance and refresh schedules.

This article provides a list of the Production and Sandbox links for TeamDynamix (TDx) access at USNH.

This article explains what ticket response templates are, how to use them, and how to request new ones. This article is for support technician users of TeamDynamix ticketing applications.

This document is a list of curated knowledgebase articles for those who have had TeamDynamix training, but have had little to no experience using TeamDynamix.  These are the answers to many of the commonly asked questions that service delivery specialists and technicians have when they begin to use TeamDynamix.

How to search for tickets and how to save those searches for reuse.

This article explains how to assign a TeamDynamix Ticket to a new Responsible Group or individual person, including tips & tricks for how to find a group if you know a person and how to see what people are in a group. This article is for TDx Technician users of Work Management (TDNext).

Instructions for setting up a dashboard in TeamDynamix Work Management, for managing tickets and queues. Article is for technicians working in TDx Work Management.

How to create a Problem Ticket in TeamDynamix

This article details how to filter to view closed tickets in TeamDynamix.

Introductory ticketing instructions for new TeamDynamix support specialists.

This article details the project status and project health choices and definitions.

This article outlines the regular maintenance windows for TeamDynamix and outlines the periods of time when the application is unavailable due to service updates, new functionality releases, and emergency maintenance.

The TeamDynamix Mobile app allows you to connect to TeamDynamix from your mobile device. This guide will walk you through finding, installing, and connecting the TeamDynamix Mobile app. This article is for USNH TeamDynamix technicians with permission to use this application.