Summary

This article contains frequently asked questions about BeyondTrust (formerly Bomgar).

Questions

Q1 - What is BeyondTrust (formerly Bomgar)?

Q2 - Who Uses BeyondTrust?

Q3 - How Do I Request Access to BeyondTrust?

Q4 - How Do I Access BeyondTrust?

Q5 - Who Can I Contact if I Have Problems Accessing BeyondTrust?

Q6 - How Do I Report a Bug in BeyondTrust?

Q7 - How Do I Request an Enhancement in BeyondTrust?

Answers

A1 - What is BeyondTrust (formerly Bomgar)?

• BeyondTrust is the remote support application that allows support technicians to remotely connect to end-user systems from their computer or mobile device. USNH Technicians use BeyondTrust when providing support, instruction, and troubleshooting to clients.
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A2 - Who Uses BeyondTrust?

• The primary users of USNH BeyoundTrust are the ET&S Desktop Support and Help Desk teams.  Other groups within ET&S may also use BeyondTrust.
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A3 - How Do I Request Access to BeyondTrust?

• Access to BeyondTrust can be requested through the Accounts Management System by selecting the "BeyondTrust" option under "ITSM". (Note: Do Not Use Internet Explorer).
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A4 - How Do I Access BeyondTrust?

• Your technician will direct you on how to access BeyondTrust if remote support is required by accessing the Remote Support page at:  remote.usnh.edu
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A5 - Who Can I Contact if I Have Problems Accessing BeyondTrust?

• If you have problems accessing BeyondTrust, contact the Technology Help Desk for assistance.
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A6 - How Do I Report a Bug in BeyondTrust?

• To report a bug or problem for BeyondTrust, complete the Client Support Tools Request form.
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A7 - How Do I Request an Enhancement in BeyondTrust?

• To request an enhancement in BeyondTrust, complete the Client Support Tools Request form.
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Further Readings

Client Support Tools Request form

Remote Support 

Accounts Management System 

Need additional help?

If you have problems accessing BeyondTrust, visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request. For password issues you must call or visit the Help Desk in person.  

To request an enhancement in BeyondTrust, complete the Client Support Tools Request form.