BeyondTrust (Formerly Bomgar) FAQ

Summary

This article contains frequently asked questions about BeyondTrust (formerly Bomgar).

 

Questions

 

Q1What is BeyondTrust (formerly Bomgar)?

Q2Who Uses BeyondTrust?

Q3How Do I Request Access to BeyondTrust?

Q4 How Do I Access BeyondTrust?

Q5Who Can I Contact if I Have Problems Accessing BeyondTrust?

Q6How Do I Report a Bug in BeyondTrust?

Q7How Do I Request an Enhancement in BeyondTrust?

 

Answers

 

A1 - What is BeyondTrust (formerly Bomgar)?

  • BeyondTrust is the remote support application that allows support technicians to remotely connect to end-user systems from their computer or mobile device. USNH Technicians use BeyondTrust when providing support, instruction, and troubleshooting to clients.
  • Back to Questions

 

A2 - Who Uses BeyondTrust?

  • The primary users of USNH BeyoundTrust are the ET&S Desktop Support and Help Desk teams.  Other groups within ET&S may also use BeyondTrust.
  • Back to Questions


A3 - How Do I Request Access to BeyondTrust?

 

A4 - How Do I Access BeyondTrust?


A5 - Who Can I Contact if I Have Problems Accessing BeyondTrust?


A6 - How Do I Report a Bug in BeyondTrust?


A7 - How Do I Request an Enhancement in BeyondTrust?

 

Further Readings

Client Support Tools Request form

Remote Support 

Accounts Management System 

 

Need additional help?

If you have problems accessing BeyondTrust, visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request. For password issues you must call or visit the Help Desk in person.  

To request an enhancement in BeyondTrust, complete the Client Support Tools Request form.