Manually Adding PaperCut Queues to Managed MacOS Devices (ETS Internal)

This article has instructions to manually add PaperCut queues to a managed MacOS device. Reasons this may be necessary include
- adding a direct queue with a custom configuration or drivers,
- if the automatically added “follow me” queues have been removed from the endpoint, or
- if the “follow me” queues were not added automatically in the first place.

Summary

This article has instructions to manually add PaperCut queues to a managed MacOS device. Reasons this may be necessary include

• adding a direct queue with a custom configuration or drivers,
• if the automatically added “follow me” queues have been removed from the endpoint, or
• if the “follow me” queues were not added automatically in the first place.

Unlike the automatic installation through JAMF, this method requires administrative privileges and may require assistance from a Client Services technician.

These instructions are only for managed devices where the user logs into the device with their institutional username. If the user is on a managed device but their username does not match their institutional username, or if the device is unmanaged, use PaperCut Mobility print instead of this method.

 

How-To

Before you begin

• If you are on-campus, make sure you are connected to Eduroam (or wired Ethernet)
• If you are off-campus, make sure you are connected to the VPN
• Make sure you are logged into the institutional account that the user intends to print from on the device

 

Instructions

Step 1 - Go to "System Preferences", then "Printers & Scanners".

Step 2 - Click the "lock icon" and authenticate with an administrative account.

Step 3 - Choose the "plus sign" to add a new printer queue.

Step 4 - Choose the "Network/Globe icon" to manually add a network printer.

 

Step 5 - Complete the following information based on campus where the printer is located:

KSC:

• Address: kscap-pm04.keene.edu
• Protocol: Line Printer Daemon – LPD
• Queue: this is the case-sensitive name of the PaperCut queue you wish to add. To add the staff "follow me" queues, select one of the following.
  • Color_KSC
  • B&W_KSC
• Name: it is recommended to copy the queue name to this field — if you specified the queue as "Color_KSC", the name should also be "UNH_COLOR_EMPLOYEE"
• Location: Optional
• Use: Specify the driver to use for this queue.
  • For the "follow me" queues select the built-in default "Generic PostScript Printer" driver
  • For custom queues, match the driver specific for the device. For example, if the custom queue prints to a Xerox VersaLink C7030 copier, specify that model driver.

[Image of KSC settings]

PSU:

• Address: pwp-printers-01.plymouth.edu
• Protocol: Line Printer Daemon – LPD
• Queue: this is the case-sensitive name of the PaperCut queue you wish to add. To add the staff "follow me" queues, select one of the following.
  • PSU_COLOR_EMPLOYEE
  • PSU_BW_EMPLOYEE
• Name: it is recommended to copy the queue name to this field — if you specified the queue as "PSU_COLOR_EMPLOYEE", the name should also be "PSU_COLOR_EMPLOYEE"
• Location: Optional
• Use: Specify the driver to use for this queue.
  • For the "follow me" queues select the built-in default "Generic PostScript Printer" driver
  • For custom queues, match the driver specific for the device. For example, if the custom queue prints to a Xerox VersaLink C7030 copier, specify that model driver.

[Image of PSU settings]

UNH and USNH System Office:

Note: See the attached PDF for instructions to add PaperCut Direct Print Queues on a managed MacOS Device.

• Address: uwp-pcutprnt-01.unh.edu
• Protocol: Line Printer Daemon – LPD
• Queue: this is the case-sensitive name of the PaperCut queue you wish to add. To add the staff "follow me" queues, select one of the following.
  • UNH_COLOR_EMPLOYEE
  • UNH_BW_EMPLOYEE
• Name: it is recommended to copy the queue name to this field — if you specified the queue as "UNH_COLOR_EMPLOYEE", the name should also be "UNH_COLOR_EMPLOYEE"
• Location: Optional
• Use: Specify the driver to use for this queue.
  • For the "follow me" queues select the built-in default "Generic PostScript Printer" driver
  • For custom queues, match the driver specific for the device. For example, if the custom queue prints to a Xerox VersaLink C7030 copier, specify that model driver.

 

Step 6 - If you have already configured a PaperCut queue on this device, a pop-up may appear warning you the printer already exists. Select "Continue" to continue.

Step 7 - A pop-up may appear asking to select options which may vary by driver. Optionally select options such as duplex when applicable and choose "OK" to continue.

Step 8 - When the connection is successful the screen will return to System Preferences, Printers & scanners.

Step 9 (Optional) - Open an application and print a test document to confirm the queue is operational. Remember in most cases you will need to release the test print job at the device before it will print.

Note: you can only add one queue at a time. Repeat steps 4-10 for each queue you wish to add.

 

Outcome

When the installation is complete, the queue(s) you specified will be available on the device.

 

Further Readings

Manually Adding PaperCut Queues to Managed Windows Devices (ETS Internal)

Central Printing - public facing articles

 

Need additional help?

If you have questions or need additional help with these topics, please reach out to your Team Lead or supervisor for assistance.