UNH Central Printing: Adding PaperCut Direct Print Queues to a Managed Computer

This article has instructions to manually add PaperCut Direct Print Queues to a computer managed by USNH. These instructions are for managed computers at UNH and the USNH System Office only. For unmanaged or personal devices, use PaperCut Mobility print instead.

Summary

This article has instructions to manually add PaperCut Direct Print Queues to a computer managed by USNH. These instructions are for managed computers at UNH and the USNH System Office only.  For unmanaged or personal devices, use PaperCut Mobility print instead.

You may want to add PaperCut direct print queues to a managed computer if you want to use features which are not generally available on the follow-me queues, such as:

• selecting a specific paper tray, such as the bypass tray
• selecting a non-standard paper type (e.g. envelopes)
• sending a large print job to the printer for immediate printing, allowing the job to start before you arrive at the printer
• allowing employees, such as student workers, to send documents to the printer from their non-primary account used for logging into a shared computer

Follow the instructions below for the operating system of your managed computer:

• Windows Managed Computers
  • Confirm or Install Xerox Global PS Driver
  • Add PaperCut Direct Print Queues to a Managed Windows Computer
• MacOS Managed Computers

 

Windows Managed Computers

Before you begin

• If you are on-campus, make sure you are connected to eduroam (or wired Ethernet)
• If you are off-campus, make sure you are connected to the VPN
• Make sure you are logged into your institutional account that you intend to print from on the device

 

Instructions

Step 1 - Search for "Company Portal" and open the Company Portal app on your managed Windows computer

Step 2 - Search for "Xerox" and look for the Xerox Global PS Driver (NOT the PCL6 driver).

Step 3 - If it says "Installed" below the title, proceed to add PaperCut Direct Print Queues below.

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Step 4 - If it does not say "Installed", click on the Xerox Global PS Driver tile.

Step 5 - Click the Install button in the upper right and wait for the driver to install.

 

Outcome

The Xerox Global PS Driver is installed on your managed Windows computer. Proceed to the task below to add PaperCut Direct Print Queues.

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Instructions

Step 1 - Go to "Settings", "Bluetooth & devices", then "Printers & Scanners".

Step 2 - Choose the "Add Device" button.

Step 3 - After a brief pause, scroll until you see "The printer that I want isn't listed" and choose the "Add Manually" link 

 

Step 4 - Select "Select a shared printer by name" then copy and paste this into the box:  \\uwp-pcutprnt-01\

Note: Be sure to include the final backslash "\" when you paste.

Step 5 - Find and select the print queue you want to add.  They are named by building, floor, and room. If you do not see a list, try removing then re-adding the final backslash "\" at the end - that should make the list appear.

Step 6 - When the desired print queue is in the box, click "Next".

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Step 7 - Windows will display a progress bar as it connects to the queue.

Note: If you are prompted because the print driver is not yet installed on your system, then go back and try again to Confirm or Install Xerox Global PS Driver in the task above.

Step 8 - When the connection is successful you will receive confirmation the queue has been added. Choose "Next" to continue.

Step 9 (Optional​​​​​) - Print a test page to confirm the queue is operational.

Step 10 - Choose "Finish" to complete the installation.

Note: you can only add one queue at a time. Repeat steps 3-10 for each direct print queue you wish to add.

 

Outcome

When the installation is complete, the direct print queue(s) you specified will be available on the device.

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MacOS Managed Computers

Adding PaperCut Direct Print Queues to a managed MacOS computer requires a manual fix. You can either come to a walk-up campus location with your managed MacOS computer or submit a Printer Help request to arrange for us to apply the fix via remote session.

• Note: If you already have a ticket for this issue, please do not submit another.  You can see and update your tickets on your Ticket Requests page.

The following is a list of campus walk-up locations (affected System Office employees can visit the closest campus location). Please bring your managed MacOS computer with you when you come. Walk-up appointments are recommended, but not required.

• UNH-Durham: Dimond Library, rm. 341
• UNH-Durham: 1 Leavitt Lane, rm. 125
• UNH-Durham: Stoke Hall, rm. G50
• UNH-Durham: Thompson Hall, rm. 307
• UNH-Manchester: rm. 339
• UNH-Law: rm. 301

When you meet with us, please mention your ticket number. You can see and update your tickets on your Ticket Requests page.

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Further Readings

Central Printing - knowledge articles

PaperCut Print: Mobility Print - Printing from a Personal Device (or some UNH-managed MacOS computers)

Client Services: In-Person Service Hours and Locations

 

Need additional help?

Use the “Request Printer Help” button on the Central Printing Service page to submit a support request with as much detail as possible, or contact the Technology Help Desk team on your local campus. For password issues you must call or visit the Help Desk in person.