Curated list of Back to School (BTS) Articles 2026 (ETS Internal)

Hello <<user>>,

I see your _________ device with Mac Address ___________ registered on the network. However, it did not fingerprint correctly (Nothing you did wrong!) :-)

I have fixed that setting in our networking system. Please fully shut down the Device, wait 3 minutes and then reboot it. 

When the device restarts, please verify that this Device is Connected to the <<campusOPEN>> network. If so, you should be good to go!

Please do not hesitate to reach out to us if you have any questions. 

All the best,

The Enterprise Technology Help Desk

https://www.usnh.edu/it/need-it-help

Enterprise Technology & Services

Serving   GSC | KSC | PSU | UNH | USNH

Thanks for reaching out to the IT Help Desk.

Wired Connections are not available in the Res halls at UNH and PSU. All access in these locations is WIFI only.  Step-by-step instructions for connecting to UNH Wi-Fi can be found here:

Connecting to the USNH Wireless Network using Laptops, Tablets, or Phones - https://td.unh.edu/TDClient/60/Portal/KB/Article/4471

USNH Wireless Network (WiFi): Frequently Asked Questions (FAQ) - https://td.unh.edu/TDClient/60/Portal/KB/Article/790

If you need any help getting connected to the WiFi in the Dorm, please give us a call at <<campus Phone>>. Walk up Technology Support is available in <<campus location>>

All the best,

The Enterprise Technology Help Desk

https://www.usnh.edu/it/need-it-help

Enterprise Technology & Services

Serving   GSC | KSC | PSU | UNH | USNH

Hi <<user>>,

Smart TVs, Rokus, Tivos, lab equipment, and other non-browser devices need to be registered on the wireless network. 

Step-by-step instructions for connecting your game system to the USNH network can be fund here:

Gaming Consoles on the USNH Network - https://td.unh.edu/TDClient/60/Portal/KB/Article/581

*Please note: Non-browsing devices are not allowed on the eduroam wireless network; they must use the <<Campus-Open>> network. Attempts to use the eduroam network with these non-browsing devices will result in failed access.

If you need additional help getting connected to the Wi-Fi in the Residential Halls, please give the Help Desk a call at <<Campus phone>> or visit us in person at <<Campus Location>>

All the best,

The Enterprise Technology Help Desk

https://www.usnh.edu/it/need-it-help

Enterprise Technology & Services

Serving   GSC | KSC | PSU | UNH | USNH

Thanks for reaching out to the IT Help Desk.

There are only two Wi-Fi Networks available for use on the Campus Network

EduRoam is used for your laptop/computer, your mobile phone, and any tablet or iPad. 

<<campus-Open>> is for game systems, Internet capable entertainment devices (Apple TV, TiVO, etc.), and other Wi-Fi enabled devices. (Please note that WiFi enabled Printers may not be connected to the campus network). Game Systems and other non-browser devices connected to the USNH network must be registered for use on the network via the non-browser device registration tool available at https://networking.usnh.edu/nac . See detailed instructions in our article on Connecting a Game Console on the USNH Wireless Network.

Step-by-step instructions for connecting to Wi-Fi can be found here:

Connecting to the USNH Wireless Network using Laptops, Tablets, or Phones - https://td.unh.edu/TDClient/60/Portal/KB/Article/4471

USNH Wireless Network (WiFi): Frequently Asked Questions (FAQ) - https://td.unh.edu/TDClient/60/Portal/KB/Article/790

If you need additional help getting connected to the Wi-Fi in the Residential Halls, please visit us in person at <<campus location>> . 

All the best,

The Enterprise Technology Help Desk

https://www.usnh.edu/it/need-it-help

Enterprise Technology & Services

Serving   GSC | KSC | PSU | UNH | USNH

Hi <<user>>,

Thank you for reaching out to the Technology Help Desk.

The Routers in the Residential Halls and Apartments are all working as expected. Our Networking team has toggled the lights "off" intentionally, as we they can be quite bright at night and irritate those who prefer to sleep in a dark room. 

Rest assured they are working if you can see the <<CAMPUS>>-Open and eduroam networks.

All the best,

The Enterprise Technology Help Desk

https://www.usnh.edu/it/need-it-help

Enterprise Technology & Services

Serving   GSC | KSC | PSU | UNH | USNH

Hi <<User>>,

Thank you for reaching out to the ET&S Helpdesk. 

We’d be happy to assist you with this at one of our Walk-up Locations across USNH - see our Locations and Hours of Operation .

Or, you may book a Remote Support Session.   Please use this booking link to choose a time that works for you – Book a Remote Support Session

• If you are already working with a technician on this issue, please use the drop-down to select their name.
• Or choose "Anyone" to see all available appointments.
• IMPORTANT – use the drop-down below the calendar on the Bookings page to set YOUR TIME ZONE so you will see available appointments in your local time zone instead of in Eastern Time.

You will receive an email confirmation of your Remote Support Session meeting time. You will need access to an active web browser during this meeting and please refer to Ticket Number <<xxxxxxx>>.

All the best,

The Enterprise Technology Help Desk

https://www.usnh.edu/it/need-it-help

Enterprise Technology & Services

Serving   GSC | KSC | PSU | UNH | USNH