Non-Browser Device Fingerprint Matrix

Smart TVs, gaming systems and other non-browsing devices need to be manually registered for the campus Open Network. The Campus Open network is the Wi-Fi configured for this type of traffic. 

Often the Help Desk will get a call reporting they manually registered their device for the campus Open Network, but it is still not connecting. There is a good chance that the device was not "fingerprinted" correctly in the NAC. 

Step 1 - Ask the user for the wireless MAC address for the device. Write it down.

Step 2 - Login to the NAC with your AD Domain credentials - Networking NAC Registration at https://networking.usnh.edu/registration/nac/

Step 3 - Type user’s name in the Search bar, found at top right of the page. You can also search for the MAC address.

Step 4 - Look for device with the MAC address provided in Step 1.

Step 5 - Check Fingerprinting. If incorrect, adjust to the configurations in the chart below. 

Step 6 - If the device uses a remote or game controller, turn on AirGroup.

Step 7 - Click Save Changes.

Step 8 - Have the user power-cycle the device. Test for connectivity to Campus Open.

Need additional help?

If you have questions or need additional help with these topics, please reach out to your Team Lead or supervisor for assistance.

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