This article describes how to create a new Knowledge Base (KB) article from the Description and update Comment of an existing TeamDynamix (TDx) ticket. This is useful when a support group begins to see tickets for the same topic that needs to be added to the KB.  This process allows for a starting place to then develop a full-fledged KB article. These instructions are for people who have permission to create KB articles.

TeamDynamix version 12.0 release notes, deployed March 15, 2025.
New User Interface deployed at USNH on July 26, 2025.

Links to PDF of TeamDynamix Project Management Training Reference Manual and to a TeamDynamix Project Management Video Tutorial provided by the Project Management Office.

Link to PDF of TeamDynamix: Knowledge Base Version 11.7 Training Reference Manual provided by the Project Management Office.

This article details how to hide reports listed in the left Navigation bar

This article details how to create a Workspace and how to set up Staff Time/Scheduling in Workspaces.

This article details the file types permitted as attachments and the size limits for attachments in TeamDynamix.

Whether a customer emails, chats, calls, or walks in, it is good practice to always create a ticket in TeamDynamix. This article explains why and how.
This article also contains a video eplanation.

This article details how to run time reports for groups submitting time in TeamDynamix.

This article details how to filter to view closed tickets in TeamDynamix.

This article details how to create a card wall in TeamDynamix.

This article details the project status and project health choices and definitions.

This article details how to add goals to a project

This article details how to close or cancel a project once completed in TeamDynamix.

This article details how to create a project from an approved project request and assign it to a project manager. This article is for people with access to the "Portfolio Planning" area of the project in TeamDynamix.