TDx Windows Apps: Troubleshooting Connection Errors

Summary

How to change the URL in TeamDynamix Windows Download applications.  This article provides instructions on resolving connection errors or app launch issues for TDx Windows Plan Manager and TDx Windows Capacity Planner caused by a URL change during the migration to TDx in the Cloud.

 

Environment

TeamDynamix Windows Download applications:

  • TeamDynamix Windows Plan Manager
  • TeamDynamix Windows Capacity Planner

 

Issue

You have a connection error or the app will not open when you try to open TeamDynamix Windows Plan Manager or TeamDynamix Windows Capacity Planner after the USNH TDx migration from on premises to cloud-hosted (Sept. 22-23, 2023).

 

Resolution

Update the TDNext URL

Note: As of September 22, 2023, the URL for TeamDynamix has changed from td.unh.edu to td.usnh.edu/TDnext. In order to successfully connect the Windows Plan Manager to TeamDynamix, it is necessary to update the URL.

Step 1 - Open the Windows Plan Manager

Step 2 - Choose the Options cog wheel on the left side of the screen

Step 3 - Enter the URL https://td.usnh.edu/TDnext 

Alternatively, an s can be inserted into the existing URL to make unh --> usnh

Step 4 -Click Save

image baout txnext url

 

Result

The issues regarding Windows Plan Manager or Windows Capacity Planer should be resolved.

 

Need additional help?

If you need further assistance, see TeamDynamix: Need Help?

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