UNHCEMS Support

Customers should use this form to report bugs, request new features, or ask questions to UNHCEMS

Requestor Information

Phone number where requestor can be reached
Name and Contact Information for Secondary Contact

Request Details

Request Type
Request Type
Please provide a detailed description of your request with relevant context, error messages, steps taken to resolve, and any supporting information to help us fulfill your request.
Screenshots and Artifacts
Please attach any screenshots of the issue using the attachment section below
Describe any dates you are hoping to have this feature installed on your CEMS site to support institutional compliance.
Mock-ups and Sketches
Upload photos of sketches or screen mock-ups that visually describe the new feature
Please Read
The UNHCEMS support team evaluates new feature requests. New feature requests are billed to the site requesting the new feature. If the new feature request is small in scope and the requesting site has annual or prepaid support hours to pay for the new feature, the CEMS support team may begin work on the new request. Otherwise, the CEMS support team will provide a project estimate that will need to be reviewed and accepted before work begins.
How would you like us to reply?
How would you like us to reply?
User Group meeting information
UNHCEMS user group meetings are held on the 2nd Tuesday of every month at 1PM EDT. Online meeting link: https://cems.unh.edu/usergroup-connect

If you miss the meeting, you can find video recordings of past meetings at: https://cems.unh.edu/videos
Online meeting information
Please schedule the zoom meeting at: https://cems.unh.edu/support-availability (link opens in new window when clicked).
Important Information for Email and Online Replies
If your CEMS site does not have remaining annual support hours or pre-paid support, the billing contact will receive a bill.
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Other Fields

Your name