Task: This article is an overview of Zoom. Zoom offers live training via their support site.

1. Be aware that in August of 2024 New Faculty and Students will only be provisioned a Zoom Basic (free) license.  This is due to USNH moving away from Zoom and to MS Teams. 
2. If you are not new to the university system, ensure you are logged in using your USNH credentials. 
3. As of July 1, 2025 all USNH Faculty, staff and students will be moved to a Zoom Basic license.  Those teams wishing to stay with Zoom and not move to Teams will need to purchase their own Zoom Pro licensing

Instructions:

USNH has access to Zoom Basic on a limited basis, an easy-to-use web conferencing and web classroom platform that allows for real-time video and audio communication in events such as live class sessions, project meetings, job interviews, guest presentations, office hours, thesis committees, training sessions, and more. You can use Zoom to:

• Talk - conference with up to 300 people by computer or telephone
• See - high-quality, two-way video from all attendees
• Share - anything on your computer can be shared with the whole meeting

The combination of Zoom's powerful feature set, the integration of Zoom into Canvas, and its ease of use makes for a compelling case to use this product over other collaboration software on the market. Zoom supports a range of platforms including Windows, macOS, Linux, iOS, Android, and Blackberry. Anyone with a computer, tablet, or smartphone and an Internet connection, anywhere in the world, can be invited into your Zoom meeting. Below you will find a screen shot of a typical Zoom session and at the bottom of this page you will find some Zoom FAQ's and troubleshooting tips.

Users of other paid web conferencing products like GoToMeeting or WebEx are encouraged to switch to Zoom to save money. There are no direct costs to departments or individual users of Zoom. Departments using some features like toll-free call in numbers do need to pay for the charges they incur.

Frequently Asked Questions:

• Where can I go to log into Zoom @ USNH?
  Please use the following link for instructions for individual institutions. Zoom: How to Sign In
• Does everyone in a Zoom session need an account?
  No-- only the session host needs an account.
• How many sites can join in a session?
  300 participants per session. (Please fill in this request for larger events.)
• How do I share my screen in a meeting?
  Zoom Support has great help articles.
• How do I schedule a meeting?
  Scheduling a meeting documentation is here.
• Are there more video tutorials?
  Yes-- the video tutorials here are quite good.
  • Additionally, the Zoom Learning Center has self-service courses.

Troubleshooting Tips:

• How do I fix my camera or microphone problems?
  Follow this link to a video tutorial.
• Is there a Zoom test session I can join?
  Yes-- joining this test session is a good troubleshooting step.
• Why do I have a poor Zoom connection?
  Always use a wired connection to the Internet if you can or find wireless help here.

Related Articles:

• Zoom: Sharing Recordings in Canvas

• Zoom: Checking for and Installing Updates
• Zoom: Troubleshooting Tips

Outcome:

Users should be able to understand the general functions of Zoom. 

Further reading:

Zoom: Sharing Recordings in Canvas

Zoom: Checking for and Installing Updates

Zoom: Troubleshooting Tips

Need additional help?

Please use this link to the Technology Help Desk to locate your local campus contact information.  Use the “Submit a Question” for your campus to enter an online support request.