Accounts: Resetting UNH Banner Student Workflow Passwords (ETS Internal)

Summary

Banner Workflow is an enterprise application that allows people to create a string of actions that they do over and over again in the UNH Banner Student environment. For example, the steps for changing someone's address when they move. 

  • Note: PSU also has Banner Workflow, but they use SSO for signing into Workflow so this password reset process doesn't apply to PSU.

If a UNH user does not know their Workflow password, queue a TeamDynamix case to ET&S - Business Application Security Team to request a Workflow password reset. Once the password has been reset, the user will need to log into Workflow and change their password to a private password.  Their Workflow password does NOT need to match their Banner/USNH password. See detailed steps below.

 

Content

Accessing Workflow

Workflow for both UNH and PSU, for both Production and Test, is available from the Enterprise Business Systems & Resources page in my.usnh.edu  

  • Users must be provisioned with a Workflow account and be on the USNH VPN to access Workflow.
  • UNH users log in with ONLY their username, like jbd2519 - NO @usnh.edu or @unh.edu.
  • PSU users log in with Single Sign-On (SSO) and their normal USNH credentials (like jbd2519@usnh.edu)

Enterprise Business Systems & Resources page with Workflow links highlighted. Uploaded Image (Thumbnail).Click for full-size image

 

Banner Workflow Password Basics

  • The Banner Workflow user has to also have a Banner account and permissions.
  • Banner Workflow is a stand-alone product and its password is stored separately within itself .
  • The person must update the password by choosing "change password" inside Workflow .
  • The person must log out of Workflow then log back in with their new password before trying to use Workflow.

 

How to update Workflow password after Banner password change

After changing a password in Banner, Workflow will not work properly until its password has been changed to a private password and Workflow restarted with the new password.  

  1. Change Banner Password or confirm Banner password by logging into Banner.
  2. Sign in to Workflow with old password, if known. If cannot sign into Workflow, see Banner Workflow Password Reset Requests section below.
  3. Change password in Workflow to a private password.
  4. Log out of Workflow, then back in with the new password .
  5. Proceed to use Workflow normally.

 

Requesting a Banner Workflow Password Reset

After verifying ID, submit Banner Workflow password reset requests in TeamDynamix with:

  • Service:  Admin & Business Systems / Business Applications Support
  • Ticket Title:  UNH Banner Workflow PROD Password Reset (or SETI instead of PROD for the test database)
  • Contact information for the person.
  • Assign Workflow password reset requests to:  ET&S - Business Application Security Team.
  • Ticket will come back with password noted. See Banner Oracle and Workflow Passwords  in Team Sharepoint for default password(s) as set by the Business Application Security Team.

Call user and provide the temporary password as set by the ET&S - Business Application Security Team. User should then:

  1. Log into Workflow with the temporary password.
  2. Change the password within Workflow to a private password.
  3. Log out of Workflow, then log back in with the newly-set password.

 

Need additional help?

If you have questions or need additional help with these topics, please reach out to your Team Lead or supervisor for assistance.

 

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