Canvas: Requesting Access to Another User's Course Content

Summary

This article explains the process for requesting access to course content. Instructions include how to request access when a user is no longer employed by the university and/or other scenarios when the course is open or closed. 

 

How-To

Choose the option that applies to your situation:

 

Faculty at UNH, course is open

UNH faculty have the ability to add users. Simply follow the instructions on adding users to a course, inquire with the requesting faculty member if you need more information from them. 

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Faculty at USNH, but course is closed and/or you are at Plymouth State with an open or a closed course

In order to attain access in this scenario, the permission must come from the instructor of record. The faculty who taught the course is still working at USNH and is requesting access to the course for a faculty who is also working at USNH. Both individuals should have access to the Canvas instance at the given campus where they are asking for permission. ​​​​​

Permission must be granted by current faculty in some form (forwarded or copied email, or requested by faculty themselves).  You can submit a ticket to the myCourses service request with the course information, faculty information, and the permission documentation as noted above.

For Plymouth faculty please refer to the article PSU Canvas: Canvas Roles & How to Give Users Access for details on how to grant access to another faculty member as well for adding users to current courses. 

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Faculty not available to provide permission 

Users who request access to another instructor’s course data need to have approval from the instructor of that course.

  • If the former instructor is no longer employed by the university or is unavailable to provide permission, you (the current instructor) must make a request through the Accounts Management System (AMS) to gain access to the content. 

 

Task: Request Access to Course Content using the Accounts Management System (AMS). 

Instructions

Step 1 - Browse to the Accounts Management System and log in with your USNH account.

Step 2 - Click on Access to Confidential And/Or Password Protected Information

Edit access page with arrow pointing to "Access to confidential and/or password protected information" option.

 

Step 3 - Fill in the Requester Information for the person whose course data you need access to.

Step 4 - Select grant access to myCourse course data

Step 5 - Select Next.

Step 6 - Complete the remainder of the form and provide any additional information. (See graphic below)

Step 7 - Select Submit Request.

Confidential request form with "grant access to course data" option selected.

 

To Cancel Request

If you decide to cancel the request, go to the Accounts Management System page and select Withdraw Request located on the top right side.

 

Next Steps

This type of request requires Provost approval. The typical turnaround time is 48 hours for approval. You will receive notification after the Provost has reviewed and issued a decision.

The Academic Technology Admin team is notified when a request is approved and they will move forward with adding the instructor.  The new instructor doesn't need to enter another support ticket.

 

Outcome

You are able to request access to course content from another instructor.

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Further Readings 

Make a request: Accounts Management System  - https://ams.usnh.edu

PSU Canvas: Canvas Roles & How to Give Users Access

 

Need additional help?

Submit a Canvas (myCourses) support request or visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request.  For password issues you must call or visit the Help Desk in person.  

 

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