PSU Canvas: Roles and User Access Process (ETS Internal)

Summary:

This article will outline the process of users being added to a Canvas Course at PSU.

NOTE: This pertains to only active (not concluded) registrar-controlled courses. For historical course additions, follow the same process but send the ticket to the Shared Student group.

Content:

This article will reference roles for Canvas users within the PSU environment from this KB:  PSU Canvas: Canvas Roles & How to Give Users Access 

We want users to come through the Help Desk so that we can have a conversation about what level of access is needed and to ensure that students are not added to a course without being on the official roster.
 
  • Requests should come through TeamDynamix in ticket form. 
  • To have a user added to a course, you can request the party be added by providing the following information to the Technology Help Desk.
    • Name of the Course
    • Course ID (eg: EN1200.07)
    • Name of the user to be added (username if they know it but most people will not)
    • Role to be assigned to the user
    • Semester (eg: Spring 2022)
  • Technology Help Desk can process the following Roles:  Teacher, Grading Assistant (GA), Teaching Assistant (TA), and Observer 
  • Tickets regarding adding users to a canvas course that come directly from Kristen Hersom, Crystal McDermott, the Provost, or Assistant Provost can be processed as requested
  • Teacher, Grading Assistant (GA), Teaching Assistant (TA), and Observers require approval from Kristen Hersom, Crystal McDermott, the Provost, or the Assistant Provost. When updating a ticket, you can add Kristen Hersom and Crystal McDermott in the "Notify Other People" section. Once we receive the approval, a PSU HD Supervisor can add them to the course.
  • Requests to audit a course must get PSU Registrars' office approval. Anyone in the Registrars' office can approve and audit requests. They will be added as a Student role so the ticket gets reassigned to Group: ET&S TLT - Shared Student so they can add the student to the course
  • All requests except Student roles will be processed by Group: ET&S OBS - Help Desk (follow-up).  All requests pertaining to past/concluded courses will be processed by Group: ET&S TLT - Shared Student.
  • Student: When a student is not in the Canvas roster, the PSU Help Desk will review the official Banner roster to make sure the student is actually registered for the course. If they are, then the ticket gets reassigned to Group: ET&S TLT - Shared Student so they can add the student to the course. If the student is not on the Roster, and we are still in the add/drop period, HD would advise the student on how to officially add the course through Banner Self-service. If the student is not on the roster and thinks they registered for the course, we would refer the student to the Registrar or their academic advisor.
For more information on how to add a user to a Canvas Course see:  UNH Canvas: Add User to Course
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