This collection of articles is designed to support ET&S staff as they return to their roles after the summer break. It covers frequently asked topics and updates on procedural changes made during the summer. These resources are intended to ensure a smooth and effective transition back to work.

This article provides information and directions for ET&S personnel providing support to users seeking assistance with campus security camera-related problems. This includes required AD group membership, VPN-related troubleshooting, problems with Wisenet Wave, and other potential security camera-related scenarios.

This article explains how to troubleshoot an Apple Mac computer with Apple Silicon or Apple T2 co-processor that is unable to boot properly to the main operating system or into internet recovery.

This article provides information for Help Desk and Desktop technicians regarding the secured account process, both how accounts can be secured and how to assist a customer to recover their account access when the account has been secured.  The Client Services part of this process takes place in the Help Desk IIQ system.

This article explains what a yellow flag on a customer's identity record in IIQ means and what technicians are responsible for doing if they see suspicious activity for that customer. This article is for USNH Client Services (Help Desk) Technicians and Collegis Technicians working in partnership with the USNH Help Desk.

This article contains lists of Network IP (Internet Protocol) ranges for the VLAN (Virtual Local Area Network) segments at USNH and Guest Network traffic rules and limitations. The new Wireless Guest network segments are being implemented on February 17, 2026. The new Staff, Student, and IoT network segments will be implemented a month later on March 17, 2026. The Enterprise VLAN is already in place.

This article provides a step-by-step guide on how to update and export a departmental inventory report from the Hardware Assets application in TeamDynamix.

This article shows how to install LAPS GUI and look up a LAPS password.

This article will outline the process of users being added to a Canvas Course at PSU, for use by ET&S internal users.

This article has instructions for how to use the ID Proofing tool in IIQ to verify a customer's identity. Audience is tier 1 support staff at USNH and Collegis.

C-Cure, owned by UNH Housing, is software for managing building swipe access in Durham, at the UNH Law School in Concord, and the USNH System Office in Concord. This article details how to install C-Cure on a USNH Windows 11 device.

This article has instructions for Help Desk technicians to assist a customer when they did not receive their Account Claiming email when it first went out. The customer may have missed the email, it may have gone to spam, or they may not have access to the personal email address on file in their IIQ record.