Summary
This article is an overview of the TeamDynamix upgrade to Version 12.3.
Changes with Day 1 Impact
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Change
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Event
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Notes
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Consumable Inventory Management
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12.3 Version Upgrade
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A new Consumable item type is available in Assets/CIs applications, with fields for cost, supplier, reorder thresholds, and custom attributes.
Consumables are used for tracking inventory of interchangeable, relatively low-cost items — such as cables, batteries, or supplies — by quantity rather than as individual records with serial numbers like Assets. Ticketing users can record consumable usage on tickets to track cost and chargeback.
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Delegated Approvals
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12.3 Version Upgrade
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Client portal users and technicians can designate a delegated approver to review and approve items on their behalf while they are unavailable, and administrators can configure delegations directly for users with unexpected absences.
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Workflow Steps available in the Client Portal
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12.3 Version Upgrade
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In the client portal, workflow step actions are moved from the separate Current Workflow Step page to the Ticket Detail page, showing in a new Current Activities side panel, matching how workflow actions display in TDNext.
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Related Tickets
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12.3 Version Upgrade
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Technicians create relationships between tickets separate from the parent/child hierarchy, independent of the ticket's classification.
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Review the Release Notes for more information
Further Readings
TeamDynamix maintains a complete list of all release notes in their own Support Knowledge Base.
To view TeamDynamix support articles, create a free TeamDynamix account or log in if you already have one.
Version 12.3 TDx Work Management (TDNext) Preview Environment - for TDNext users, uses SSO Login - The preview environment will not be available until 9/22/2026
Need additional help?
Visit the TeamDynamix area in the Knowledge Base
To request service, report an issue, ask questions, or request training, submit a TeamDynamix Application Administration Support Request