Summary
This article is an overview of the TeamDynamix upgrade to Version 12.3.
Changes with Day 1 Impact
|
Change
|
Event
|
Notes
|
|
Consumable Inventory Management
|
12.3 Version Upgrade
|
A new Consumable item type is available in Assets/CIs applications, with fields for cost, supplier, reorder thresholds, and custom attributes.
Consumables are used for tracking inventory of interchangeable, relatively low-cost items — such as cables, batteries, or supplies — by quantity rather than as individual records with serial numbers like Assets. Ticketing users can record consumable usage on tickets to track cost and chargeback.
|
|
Delegated Approvals
|
12.3 Version Upgrade
|
Client portal users and technicians can designate a delegated approver to review and approve items on their behalf while they are unavailable, and administrators can configure delegations directly for users with unexpected absences.
|
|
Workflow Steps available in the Client Portal
|
12.3 Version Upgrade
|
In the client portal, workflow step actions are moved from the separate Current Workflow Step page to the Ticket Detail page, showing in a new Current Activities side panel, matching how workflow actions display in TDNext.
|
|
Related Tickets
|
12.3 Version Upgrade
|
Technicians create relationships between tickets separate from the parent/child hierarchy, independent of the ticket's classification.
|
Review the Release Notes for more information
Further Readings
TeamDynamix maintains a complete list of all release notes in their own Support Knowledge Base.
To view TeamDynamix support articles, create a free TeamDynamix account or log in if you already have one.
Version 12.3 TDx Work Management (TDNext) Preview Environment - for TDNext users, uses SSO Login - Available from Sept. 22, 2026 until the release on Oct. 10, 2026.
Need additional help?
Visit the TeamDynamix area in the Knowledge Base
To request service, report an issue, ask questions, or request training, submit a TeamDynamix Application Administration Support Request