TeamDynamix version 11.8 release notes, deployed October 28, 2023.

Introductory ticketing instructions for new TeamDynamix support specialists.

Whether a customer emails, chats, calls, or walks in, it is good practice to always create a ticket in TeamDynamix. This article explains why and how.
This article also contains a video eplanation.

This article explains how to add a New Article in the TeamDynamix (TDx) Knowledge Base (KB), for people with permission to do so in the USNH TeamDynamix system.

The TeamDynamix Sandbox is the test and development environment for TeamDynamix at USNH. ​​​​​​​This article explains how to access the Sandbox as well as the maintenance and refresh schedules.

This article provides a list of the Production and Sandbox links for TeamDynamix (TDx) access at USNH.

This article explains what ticket response templates are, how to use them, and how to request new ones. This article is for support technician users of TeamDynamix ticketing applications.

Instructions for setting up a dashboard in TeamDynamix Work Management, for managing tickets and queues. Article is for technicians working in TDx Work Management.

How to create a Problem Ticket in TeamDynamix

This article outlines the regular maintenance windows for TeamDynamix and outlines the periods of time when the application is unavailable due to service updates, new functionality releases, and emergency maintenance.

The TeamDynamix Mobile app allows you to connect to TeamDynamix from your mobile device. This guide will walk you through finding, installing, and connecting the TeamDynamix Mobile app. This article is for USNH TeamDynamix technicians with permission to use this application.

How to update the Windows Plan manager for TeamDynamix project plans.  This article is intended for those who are already using Windows Plan Manager for TeamDynamix.  For instructions to install Windows Plan Manager for the first time, see article: TeamDynamix: Downloading and Installing Windows Plan Manager.