Introductory ticketing instructions for new TeamDynamix support specialists.

This document is a guide for ET&S change requestors, implementers, and approvers for how to manage changes in TeamDymamix.

This article has instructions for finding, managing, and deleting reports in the TDx Technician view. This article is for Support Specialists with access to TDx Work Management.

This article explains how to add a New Article in the TeamDynamix (TDx) Knowledge Base (KB), for people with permission to do so in the USNH TeamDynamix system.

The TeamDynamix Mobile app allows you to connect to TeamDynamix from your mobile device. This guide will walk you through finding, installing, and connecting the TeamDynamix Mobile app. This article is for USNH TeamDynamix technicians with permission to use this application.

This article explains what ticket response templates are, how to use them, and how to request new ones. This article is for support technician users of TeamDynamix ticketing applications.

How to update the Windows Plan manager for TeamDynamix project plans.  This article is intended for those who are already using Windows Plan Manager for TeamDynamix.  For instructions to install Windows Plan Manager for the first time, see article: TeamDynamix: Downloading and Installing Windows Plan Manager.

This article explains how TeamDynamix users can install, use, or uninstall the TDx Integration for Teams app within the USNH Teams environment. These instructions are for USNH TeamDynamix users.

Instructions for setting up a dashboard in TeamDynamix Work Management, for managing tickets and queues. Article is for technicians working in TDx Work Management.

This article outlines the regular maintenance windows for TeamDynamix and outlines the periods of time when the application is unavailable due to service updates, new functionality releases, and emergency maintenance.

TeamDynamix version 11.8 release notes, deployed October 28, 2023.

Whether a customer emails, chats, calls, or walks in, it is good practice to always create a ticket in TeamDynamix. This article explains why and how.
This article also contains a video eplanation.

The TeamDynamix Sandbox is the test and development environment for TeamDynamix at USNH. ​​​​​​​This article explains how to access the Sandbox as well as the maintenance and refresh schedules.

This article provides a list of the Production and Sandbox links for TeamDynamix (TDx) access at USNH.

This article provides a quick reference for using the TeamDynamix Change Enablement tool, including change types and steps to create a change request. For more information, see the full version of the Change Enablement User Guide - https://td.usnh.edu/TDClient/60/Portal/KB/Artic... .