Summary
This article shows how to update an Apple macOS computer after changing or resetting your password. This applies to all campuses.
It is important to update all of your computers and devices after you have changed your USNH password.
If you are using a USNH-managed macOS computer, the first and most important step is to update your local computer account's login password to match your new USNH password to ensure you retain access to your account and data.
On both university-deployed devices and personal devices, some applications will ask for your new password, but others may not, causing your device to repeatedly try connecting with your old password. These failed attempts can lock your account as a security precaution.
If your account becomes locked, contact your campus Technology Help Desk team for assistance.
Note: For any Windows computers refer to Staff and Faculty: Updating Windows devices after changing or resetting your password - all campuses for instructions.
Topic List
Update Local Login Password on USNH-issued macOS Computer
Task: Update the local Login Password on your USNH-issued Apple macOS computer
Note: If you are working on a personal computer, skip to Clear Saved Passwords below.
Updating your USNH password on your Mac (or another device) will not automatically update the Mac's local account login password on your university-deployed device, but you can ensure it's corrected by following the appropriate steps below. The steps will differ based on whether you are already logged into that local account or not.
Important: You must know your old password to complete this process. If you do not know your old password, contact your campus Technology Help Desk for further assistance.
Before you begin, look at your Mac screen to decide which set of steps applies to you:
- Already at your desktop - you can see your apps, files, and Dock because you're already signed in to the Mac:
- At the Mac login screen - the Mac is asking you to enter or select your name and type a password before you can get in:
Instructions - If you are already signed in to your Mac
Step 1 - Click on the JAMF Connect icon (a two-piece square) at the top right of the screen
Step 2 - Choose Connect... from the drop-down menu
Step 3 - In the jamf CONNECT pop-up window, enter your USNH username@usnh.edu (like jbd2519@usnh.edu) and your new password and click Sign In
Step 4 - In the "Local Password" pop-up, enter your old password and click Sync
Step 5 - Going forward, your Mac's local account login password is your new USNH password.
Outcome
You are able to log into your USNH-issued macOS computer with your new USNH password.
Back to topic list
Instructions - If you are at the Mac login screen
Step 1 - On the Mac login screen, if you don't see the Microsoft Sign-in (SSO) box, click on the monitor button at the top right to change to the Microsoft sign-in
Step 2 - Enter your your USNH username@usnh.edu (like jbd2519@usnh.edu) and your new password, then finish authentication
Step 3 - In the USNH (jamf Connect) prompt saying "Your Azure_v2 [Microsoft SSO] password does not match your local account password" (shown below), enter your old password and click Sync
Step 4 - Going forward, your Mac's local account login password is your new USNH password.
Outcome
You are able to log into your USNH-issued macOS computer with your new USNH password.
Back to topic list
Clear or Update Saved Passwords
Task: Clear saved passwords and credentials on any macOS computer that you use to connect to USNH resources.
Note: These instructions apply to both personal and USNH-managed computers. Repeat this task on every macOS computer you use to connect to USNH resources.
Instructions
Clear USNH passwords from macOS Keychain
Step 1 - Quit all running applications (press Command+Tab to cycle through and Command+Q to quit each program).
Step 2 - Open Finder > Applications > Utilities > Keychain Access or use Spotlight Search to find and open it.
Step 3 - In the Keychain Access window:
- Select the Login keychain in the left-hand column under "Keychains"
- Select the Passwords tab at the top
Step 4 - Use the search bar (top-right in Keychain Access) to search for your campus domain(s): usnh.edu, keene.edu, plymouth.edu, and/or unh.edu
Step 5 - Delete all saved USNH passwords
- Select each saved password
- Right-click (or Control+click) on the item and select delete.
- Enter your Mac login password if prompted.
Step 6 - Repeat step 5 for all saved USNH passwords.
Step 7 - Press Command+Q to Quit Keychain Access.
Update USNH password in the Passwords App on Sequoia (MacOS 15, 2024) or later
Step 8 - Open Finder > Applications > Passwords App or use Spotlight Search to find and open it.
Step 9 - When prompted, use Touch ID or enter your Mac's local login password to unlock the app.
Step 10 - Search for "usnh.edu" in the search bar at the top.
Step 11 - Click on the usnh.edu entry to view its details.
Step 12 - Click the Edit button.
Step 13 - Update the Password field with your new usnh.edu password.
Step 14 - Click Save to store the updated password.
Clear passwords saved in Web Browsers
Step 15 - Check your browsers for saved passwords and remove them.
Chrome
- Go to Chrome > Settings > Autofill and passwords > Google Password Manager.
- Remove any USNH-related passwords.
Firefox
- Go to Settings > Privacy & Security > Saved Passwords.
- Delete any USNH-related passwords.
Safari
Note: These Safari instructions only apply to older macOS prior to Sequoia. For Sequoia and later, see Update Passwords App section above.
- Go to Safari > Preferences > Passwords (you may need to enter your new password to view passwords).
- Remove any USNH-related passwords.
Outcome
You have cleared stored credentials out of the macOS Keychain, the Passwords app, and your web browsers on any macOS computer you use to connect to USNH resources.
Note: Repeat this task on every macOS computer you use to connect to USNH resources.
Back to topic list
Task: Update Saved Passwords on your Mobile Devices
Instructions
Step 1 - Ensure all mobile devices (e.g., smartphones, tablets) that use your USNH account are updated with the new password.
Step 2 - If your USNH Password is saved in any applications on a mobile device, update these apps with your new USNH password.
Outcome
You have updated the password in any apps on mobile devices that use your USNH account.
Back to topic list
Task: Update Wi-Fi Settings for Eduroam Network
Instructions
Complete these steps on any USNH campus on any device that uses the eduroam wireless network.
Step 1 - Open Finder > Applications > Utilities > Keychain Access or use Spotlight Search to find and open it.
Step 2 - In the Keychain Access window:
- Select the Login keychain in the left-hand column under "Keychains"
- Select the Passwords tab at the top
Step 3 - Use the search bar (top-right in Keychain Access) to search for "eduroam"
Step 4 - Delete all saved eduroam passwords:
- Select each saved eduroam password
- Right-click (or Control+click) on the item and select delete.
- Enter your Mac password if prompted.
Step 5 - Repeat step 4 for all saved eduroam passwords
Step 6 - Press Command+Q to Quit Keychain Access.
Step 7 - Go to System Settings > Network > Wi-Fi
- Select eduroam > Details
- Click Forget This Network
Step 8 - Reconnect to eduroam and sign in with your username@usnh.edu (like jbd2519@usnh.edu) and new USNH password. See more information in our article on Connecting to Eduroam
Step 9 - Repeat these steps on any USNH campus on any device that uses the eduroam wireless network.
Outcome
You have updated the Wi-Fi settings for eduroam on any device that uses the eduroam wireless network.
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Task: Update Windows Computers (if applicable)
Instructions
Step 1 - To update passwords on Windows computers, refer to Staff and Faculty: Updating Windows devices after changing or resetting your password - all campuses for instructions.
Outcome
Your USNH-issued Windows computer and other devices will be successfully updated with your new USNH password.
Back to topic list
Further Readings
Staff and Faculty: Updating Windows devices after changing or resetting your password - all campuses
Connecting to the USNH Wireless Network using Laptops, Tablets, or Phones
UNH eduroam Wireless Setup
https://myaccount.microsoft.com
Need additional help?
Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request. For password issues you must call or visit the Help Desk in person.