Staff and Faculty: Updating Windows devices after changing or resetting your password - all campuses

Summary

This article shows how to update a Windows device after changing or resetting your password. This applies to all campuses. 

It is important to update all of your computers and devices after you have changed your USNH password.

If you are using a USNH-managed Windows computer, the first and most important step is to update your local computer account's login password to match your new USNH password to ensure you retain access to your Windows profile and data. 

On both university-deployed and personal devices, some applications will ask for your new password, but others may not, causing your device to repeatedly try connecting with your old password. These failed attempts can lock your account as a security precaution.  

If your account becomes locked, contact your campus Technology Help Desk team for assistance.

Note: For any Apple MacOS computers refer to Staff and Faculty: Updating Apple MacOS devices after changing or resetting your password - all campuses for instructions.

 

Topic List

Once you have successfully changed your password via https://myaccount.microsoft.com , complete these tasks to update your Windows computer.

 

Update Local Login Password on USNH-issued Windows Computer

Task: Update the local Login Password on your USNH-issued Windows computer 

Note: If you are working on a personal computer, skip to Clear Saved Passwords below.

On Campus Instructions

You can use these instructions if you are on any USNH campus with a USNH-issued computer. You do not need to be on your primary campus.

Step 1 - Confirm you are connected to the Eduroam Wireless Network or on a wired Ethernet connection.

Step 2 - Lock your computer (Ctrl+Alt+Del > Lock). Do not restart your computer yet.

Step 3 - Unlock the computer using your NEW USNH Password. Do not use your PIN or other Windows Hello method to unlock the computer.

  • If you are prompted to log in with your PIN, click the Sign-in options link below the PIN input box.
  • Click on the "key" icon to bring up the Password input box.
  • Sign in using your NEW USNH Password.

Step 4 - Reboot your computer and log in with your NEW USNH Password.

  • Next time you log in, you can choose the Sign-in options link below the Password input box to set it back to using your PIN (number pad icon) or other Windows Hello method.

 

Off Campus Instructions

Step 1 - If you need to log into Windows, first sign in with your OLD USNH password.

Step 2 - Connect to the USNH VPN (GlobalProtect VPN) with your NEW USNH password. See GlobalProtect VPN: General Information and Resources for more information.

Step 3 - Lock your computer (Ctrl+Alt+Del > Lock). Do not restart your computer yet.

Step 4 - Unlock computer using your NEW USNH Password. Do not use your PIN or other Windows Hello method to unlock the computer.

  • If you are prompted to log in with your PIN, click the Sign-in options link below the PIN input box.
  • Click on the "key" icon to bring up the Password input box.
  • Sign in using your NEW USNH Password.

Step 5 - Reboot your computer and log in with your NEW USNH Password.

  • Next time you log in, you can choose the Sign-in options link below the Password input box to set it back to using your PIN (number pad icon) or other Windows Hello method.

 

Outcome

You are able to log into your USNH-issued Windows computer with your new USNH password.

Back to topic list

 

Clear or Update Saved Passwords

Task: Clear saved passwords and credentials on any Windows computer that you use to connect to USNH resources.

Note: These instructions apply to both personal and USNH-managed computers. Repeat this task on every Windows computer you use to connect to USNH resources.

Instructions

Clear Windows Credential Manager

Step 1 - On the Windows Start menu search for "credential manager" and open Credential Manager from the results.

Step 2 - Look for any items associated with UNH, USNH services, or your specific campus domain (e.g. plymouth.edu, keene.edu, unh.edu, usnh.edu)

Step 3 - Click arrow next to each item and select "remove from vault" or "remove".

 

Clear Passwords Saved in Web Browsers

Step 4 - Check your browsers for saved passwords and remove them.

Chrome
  1. At the top right, select More (vertical 3 dots) > Passwords and autofill > Google Password Manager
  2. Select any password associated with your USNH account then select Delete 
     
Firefox
  1. At the top right, open the Menu (3 horizontal lines) > Passwords
  2. Select any password associated with your USNH account then select Remove 
     
Microsoft Edge
  1. At the top right, select More (vertical 3 dots) > Passwords
  2. Select any password associated with your USNH account then select Delete

 

Outcome

You have cleared stored credentials out of credential manager and your web browsers on any Windows computer you use to connect to USNH resources.

Note: Repeat this task on every Windows computer you use to connect to USNH resources.

Back to topic list

 

Task: Update Saved Passwords on your Mobile Devices

Instructions

Step 1 (ver A) - Ensure all mobile devices (e.g., smartphones, tablets) that use your USNH account are updated with the new password. 

Step 1 (ver B) - If your USNH Password is saved in any applications on mobile devices, such as smart phones or tablets, update these devices with your new USNH password.

 

Outcome

You have updated the password in any apps on mobile devices that use your USNH account.

Back to topic list

 

Task: Update Wi-Fi Settings for Eduroam Network

Instructions

Complete these steps on any USNH campus on any device that uses the eduroam wireless network.

Step 1 - Search on your computer or device for "Wi-Fi" or "wireless" and open the Wi-Fi or Wireless Settings.

Step 2 - Turn Wi-Fi OFF, wait a moment, then turn Wi-Fi back ON.

Step 3 - If necessary, select eduroam from the list of networks.

Step 4 - If prompted to log into eduroam, type in your username@usnh.edu (like jbd2519@usnh.edu) and new USNH password.

 

Outcome

You should reconnect to the eduroam wireless network.  If you are not prompted, then your device probably uses a certificate instead of username/password to connect to the network and you should be all set.

Back to topic list

 

Task: Update Apple MacOS Computers (if applicable)

Instructions

Step 1 - To update passwords on Apple MacOS computers, refer to Staff and Faculty: Updating Apple MacOS devices after changing or resetting your password - all campuses for instructions.

 

Outcome

Your USNH-issued Apple Macintosh computer and other devices will be successfully updated with your new USNH password.

Back to topic list

 

Further Readings

Staff and Faculty: Updating Apple MacOS devices after changing or resetting your password - all campuses

GlobalProtect VPN: General Information and Resources 

Windows Hello: Frequently Asked Questions (FAQ)

USNH VPN (GlobalProtect VPN) 

https://myaccount.microsoft.com 

 

Need additional help?

Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request.  For password issues you must call or visit the Help Desk in person. 

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