Canvas Support and Technical Help For Instructors

Summary

This article describes how faculty can obtain solutions for functionality and technical issues involving Canvas.

 

Where to find Help

Online Support a comprehensive list of support options is found under the Help icon in the lower left of the Canvas menu. These are specific to each institution. 

Available options from the Canvas "Help" link:

Canvas help page with options listed below.

 

Search the Canvas Guides: This links to Canvas created guides which include step by step instructions and videos on how to use the system. These guides are very thorough and easy to search and it is always recommended you look here before contacting support.  Canvas Instructor Guides  

USNH Faculty User Guide: This links to a faculty user guide webpage that provides a list of the frequently asked questions about getting started using Canvas, as well as, managing your course throughout the semester.

USNH IT Knowledge Base: This links to USNH help documentation specific to Canvas, as well as, support documentation from other academic departments. See the Canvas category at the IT Knowledge Base website

USNH Canvas Training Sessions: This opens to the Teaching and Learning Technologies Training calendar to view current sessions or drop-in sessions or you can request specific training or 1:1 support sessions.   

UNH Student User Guide: This links to a Kb article providing student support resources Canvas: Support Support Resources Kb article link

USNH Enterprise Technology Client Portal: Provides information about your campus's Help Desk.  USNH Enterprise Technology Client Portal website link 

 

Further Readings

Canvas (myCourses) - Faculty - Knowledge Base articles specifically for Faculty

Canvas (myCourses) Knowledge Base site

Canvas LMS Instructor Guide  - from Instructure

Teaching and Learning Technologies Training

Technology Help Desks

 

Need additional help?

Submit a Canvas (myCourses) support request or visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request.  For password issues you must call or visit the Help Desk in person.  

 

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