GlobalProtect VPN: Configuring GlobalProtect on a Mobile Device

Summary

This article contains instructions for how to configure the GlobalProtect VPN client from PaloAlto networks on a mobile device.  It includes instructions for both iOS and Android operating systems.

Audience: Students, Faculty, Staff, or other USNH account holders who need to configure the USNH VPN on a mobile device.

This article assumes the GlobalProtect VPN Client is already installed.  For instructions, see the article on how to install the GlobalProtect VPN client on a mobile device.

• To Configure GlobalProtect VPN on an iOS device
• To Configure GlobalProtect VPN on an Android device
• To Manage your connection gateways

How-To

Instructions

Step 1 - Open the GlobalProtect app

Step 2 - Tap Allow to get notifications

Step 3 - Select "Tap to Connect"

Step 4 - Enter either portal address: 

• usnh-portal1.gpvpn.usnh.edu
• usnh-portal2.gpvpn.usnh.edu 

and tap “Connect”.

Step 5 - Tap Allow to add the VPN configuration to this device.

Step 6 - Sign in with your username@usnh.edu (like jbd2519@usnh.edu), password, and MFA when requested. 

Note: you may need to go back to the GlobalProtect VPN app and tap "Connect" again.

Step 7 - Tap Open when prompted to Open this page in “GlobalProtect”?  You may have to do this 2 or 3 times in a row until GlobalProtect shows “CONNECTED”.

Step 8 - The VPN will automatically connect using the best gateway available at that time. 

• The name of the gateway currently in use shows at the bottom of the GlobalProtect VPN app.
• To change gateways:
  • tap the up arrow (^) at the bottom of the screen
  • tap a gateway name from the list.  You will be disconnected from the previous gateway and connected to the new one.
  • tap the down arrow (v) at the top of the screen to close the gateway list
• To disconnect, tap the middle icon.

Outcome

You are connected to the USNH VPN through the GlobalProtect VPN client from PaloAlto Networks for the first time. You should be able to access your VPN-protected resources.

Your GlobalProtect VPN client is now configured to allow you to connect whenever you need to use the USNH VPN. 

Proceed to instructions to manage your connection gateways.

Back to top

Instructions

Step 1 - Open the GlobalProtect app

Step 2 - Tap Allow the app the access it requests.

Step 3 - Enter either portal address: 

• usnh-portal1.gpvpn.usnh.edu
• usnh-portal2.gpvpn.usnh.edu 

and tap “Connect”.

Step 4 - You will see an authentication page.  If necessary, sign in with your username@usnh.edu (like jbd2519@usnh.edu), password, and MFA when requested. 

Note: you may need to go back to the GlobalProtect VPN app and tap "Connect" again.

Step 5 - Once authentication is complete, tap the "click here" link in the text on the page. You may have to do this 2 or 3 times in a row until GlobalProtect shows “CONNECTED”.

Step 6 - Tap Allow if a dialogue requests access for the app to monitor your connection.  This is normal behavior and only pertains to the app itself while on your device.  It does not mean that data is being monitored centrally.

Step 7 - The VPN will automatically connect using the best gateway available at that time. 

• The name of the gateway currently in use shows at the bottom of the GlobalProtect VPN app.
• To change gateways:
  • tap the up arrow (^) at the bottom of the screen
  • tap a gateway name from the list.  You will be disconnected from the previous gateway and connected to the new one.
  • tap the down arrow (v) at the top of the screen to close the gateway list 
• To disconnect, tap the middle icon.

Outcome

You are connected to the USNH VPN through the GlobalProtect VPN client from PaloAlto Networks for the first time. You should be able to access your VPN-protected resources.

Your GlobalProtect VPN client is now configured to allow you to connect whenever you need to use the USNH VPN. 

Proceed to instructions to manage your connection gateways.

Back to top

Initially, the system connects you to the "Best Available" Connection Gateway, but that may not be your preferred default, or you may need to use a different Connection Gateway to access certain resources.

Instructions

Step 1 - Open the GlobalConnect VPN app.

Step 2 - Tap the up arrow (^) at the bottom of the screen to open the list of gateways.

Step 3 - Tap the three dots menu next to a gateway name.  

Step 4 - Tap the menu item you prefer:

• Tap "Connect" to connect to that gateway.  You will be disconnected from any previous gateway, then connected to this one.  
• Tap "Set As Preferred" to make that gateway be the one GlobalProtect will use by default when you click the Connect button.  Only one gateway at a time can be marked as Preferred.
• Tap "Remove Preferred" if you want to have GlobalProtect use the "Best Available" gateway when you connect to VPN.

Step 5 - Tap the down arrow (v) at the top of the screen to close the list of gateways and reveal the Connect/Disconnect button.

Outcome

You have set a preferred gateway if you want to. You know how to connect to a different gateway if you need to do so.

Back to top

Further Readings

GlobalProtect VPN: General Information and Resources

GlobalProtect VPN: Installing GlobalProtect on a Personal Device

• To Install the GlobalProtect VPN client on a mobile device

GlobalProtect VPN: Running the USNH VPN

Need additional help?

Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request.  For password issues you must call or visit the Help Desk in person.