Summary

This article shows how to update Apple Mac computers after changing or resetting your password. This applies to all campuses.

If you're using a university-deployed Mac, the first and most important step is to update your local account's password to match your new USNH password to ensure you retain access to your account and data. 

On both university-deployed devices and personal devices, some applications will ask for your new password, but others may not, causing your device to repeatedly try connecting with your old password. These failed attempts can lock your account as a security precaution.  

If your account becomes locked, contact your campus Technology Help Desk for assistance.

• Updating local login password on university-deployed Macs
• Updating Your Mac Mail Program
• Removing Old USNH passwords from MacOS Keychain
• Clearing Saved Passwords in Web Browsers
• Updating Wi-Fi Settings for Eduroam Network
• Updating Passwords in the "Password" App (Available for Sequoia (MacOS 15, 2024) or higher version)
• Updating Mobile Devices
• Updating Windows Devices (if applicable)

 

Updating local login password on university-deployed Macs

Updating your USNH password on your Mac (or another device) will not automatically update the local login password on your university-deployed device, but you can ensure it's corrected by following the appropriate steps below. The steps will differ based on whether you're already logged into that local account or not. You must know your old password to complete this process - if you do not know your old password, contact your campus Technology Help Desk for further assistance.

Instructions - If you are signed into the local account

Step 1 - Click on the JAMF Connect icon (a two-piece square) at the top right of the screen

 

Step 2 - Choose Connect... from the drop-down menu

Step 3 - In the popup window, enter your USNH email and your new password and click Sign In

 

Step 4 - In the next popup, enter your old password and click Sync

 

Step 5 - Going forward, your local account's login password is your new USNH password.

 

Instructions - If you are on the sign-in screen

Step 1 - On the sign-in screen, if you don't see the Microsoft Sign-in (SSO) box, click on the monitor button at the top right to change to the Microsoft sign-in

 

Step 2 - Enter your USNH email address, then your new password, and finish authentication

Step 3 - In the JAMF Connect prompt saying "Your Azure_v2 [Microsoft SSO] password does not match your local account password" (shown below), enter your old password and click Sync

 

Step 5 - Going forward, your local account's login password is your new USNH password.

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Specific Application How-Tos

Note: USNH recommends using Outlook for your USNH email. See Outlook: Setting up your Campus Email Account

Instructions

Step 1 - Open the Mail program on your Mac

Step 2 - Go to Mail > Settings > Accounts

Step 3 - Click on your USNH Account

Step 4 - Under Server Settings locate the saved password for your USNH account. 

Step 5 - Erase the old password and type in your new password instead.

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Instructions

Step 1 - Quit all running applications (Command + Tab to cycle through and Command+Q to quit each program).

Step 2 - Open Finder > Applications > Utilities > Keychain Access.

Step 3 - In the Keychain Access window:

• Select the Login keychain in the left-hand column under "Keychains"
• Select Passwords

Step 4 - Use the search bar (top-right in Keychain Access) to search for your campus domain(s) (e.g., usnh.edu, keene.edu, plymouth.edu, unh.edu).

Step 5 - Delete all saved USNH passwords

• Select each saved password
• Right-click (or Control+click) on the item and select delete.
• Enter your Mac password if prompted.

Step 6 - Repeat step 5 for all saved USNH passwords.

Step 7 - Command+Q to Quit Keychain Access.

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Instructions

For Safari (prior to MacOS Sequoia, post-Sequoia see Updating "Password" App section):

Step 1 - Go to Safari > Preferences > Passwords (you may need to enter your new password to view passwords). 

Step 2 - Remove any passwords linked to your USNH account.

 

For Chrome:

Step 1 - Go to Chrome > Settings > Autofill and passwords > Google Password Manager.

Step 2 - Remove any USNH-related passwords.

 

For Firefox:

Step 1 - Go to Settings > Privacy & Security > Saved Passwords.

Step 2 - Delete any USNH-related passwords.

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Instructions

Step 1 - Open Finder > Applications > Utilities > Keychain Access.

Step 2 - In the Keychain Access window:

• Select the Login keychain in the left-hand column under "Keychains"
• Select Passwords

Step 3 - Use the search bar (top-right) to search for "eduroam"

Step 4 - Delete all saved eduroam passwords: for each saved eduroam password Right-click (or Control+click) on the item and select delete.

Step 5 - Enter your Mac password if prompted.

Step 6 - Command+Q to Quit Keychain Access.

Step 7 - Go to System Settings > Network > Wi-Fi

• Select eduroam > Details
• Click Forget This Network

Step 8 - Reconnect to eduroam and sign in with your username@usnh.edu and password.  See more information in our article on Connecting to Eduroam 

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Instructions

Step 1 - Open the Passwords App:

• Click on the Passwords app in your Applications folder or use Spotlight Search to find and open it.

Step 2 - Authenticate:

• When prompted, use Touch ID or enter your Mac's user account password to unlock the app.

Step 3 - Locate the usnh.edu Entry:

• In the list of saved passwords, scroll to find the entry for usnh.edu.
• Alternatively, use the search bar at the top to type "usnh.edu" and quickly locate it.

Step 4 - Edit the Password:

• Click on the usnh.edu entry to view its details.
• Click the Edit button.
• Update the password field with your new usnh.edu password.
• After making the change, click Save to store the updated password.

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Instructions

Step 1 - Ensure all mobile devices (e.g., smartphones, tablets) that use your USNH account are updated with the new password.

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Instructions

Step 1 - For instructions on updating Windows devices, refer to Staff and Faculty: Updating Windows devices after changing or resetting your password - all campuses.

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Outcome

Your USNH-issued Apple Macintosh computer and other devices will be successfully updated with your new USNH password.

 

Further Readings

Staff and Faculty: Updating Windows devices after changing or resetting your password - all campuses 

Outlook: Setting up your Campus Email Account

Connecting to the USNH Wireless Network using Laptops, Tablets, or Phones

UNH eduroam Wireless Setup 

https://myaccount.microsoft.com 

 

Need additional help?

If your AD account is locked, call or visit your campus Technology Help Desk in person.  

Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request.  For password issues you must call or visit the Help Desk in person.