Canvas: Support and technical help for students


This article describes how students can get Canvas help online, by phone, and in person.


Getting Help:

1. Online Support is available through the ‘Help’ link in the bottom left corner of Canvas, as well as through USNH IT Support web forms. 

     From the "Help" link in Canvas the following options are provided:

  • Search the Canvas Guides: This links to the guides ( provided by Canvas which include step by step instructions and videos on how to use the system. These guides are very thorough and easy to search and it is always recommended you look here before contacting support.
  • Report a Problem: This links to a web form where you can submit a question or issue to the Canvas service desk. These submissions are monitored 24 hours a day 7 days a week and you will typically have a response within 2 hours.
  • Chat with our Chatbot: If you need basic questions on Canvas answered the Chatbot appears on ET&S' Support Site or you can find it on the Dashboard of your Canvas instance. If you need further chat support about anything IT related please check out ET&S Live Chat Support.  If you prefer making a phone call, the Help Desk phone numbers are listed further down. 
  • UNH IT Knowledge Base:  This links to USNH help documentation specific to Canvas, as well as, support documentation from other academic departments.
 Students can also use the Support web page to request assistance.
2. Phone Support is available by calling the your campus IT Service Desk
  • UNH Durham    603-862-4242
  • PSU Plymouth  603-535-2929
  • KSC Keene       603-358-2352
3. In Person Support is available for students

Need additional help?

Please use this link to the Technology Help Desk to locate your local campus contact information.  Use the “Submit a Question” for your campus to enter an online support request. 

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Article ID: 851
Fri 7/19/19 5:39 PM
Thu 4/4/24 2:51 PM
Applicable Institution(s):
Keene State College (KSC)
Plymouth State University (PSU)
University of New Hampshire (UNH)